How can Apple acknowledge that my iPhone battery is swollen, presents a danger to the genie tech, is an explosion hazard, yet not fix in any way? It isn't covered? Even though it is clearly a hazard and I was told that? what if it explodes in my pockey and harms me or explodes and harms or burns someone else. Might it be covered then?? Why won't Apple stand behind the product and fix when it is dangerous?
He is referring to this program Meg: https://www.apple.com/support/iphone5-battery/ which would be different than the 1-year printed warranty. But I agree it is not an arbitrary number. I also find it highly suspect that after originally telling his tale he would not remember to mention that his co-worker had the same thing happen but worse and only after Mr. Finch said that doesn't happen.
go to this website https://www.apple.com/support/iphone5-battery/
if your iPhone qualifies, you can call AppleCare and they will assist you with replacing the phone.
And Genie tech... that tells me you went to a NON-Apple store to get the phone checked. Get a Apple Store appointment http://www.apple.com/retail/geniusbar/ and have them check out the phone. Genius Bar not Genie tech.
If you need help finding out if your iPhone qualifies just type your IMEI into the iphone5-battery site above and it'll tell you either way.
Hope this helps
Is you iPhone within the warranty period? If so they will replace it, if you purchase AppleCare Plus and it is within that time period they will replace it. If the battery is old (and possibly used in hot environments) this will sometimes happen. Apple will not replace it in that event.
Aviatoreight wrote:
How can Apple acknowledge that my iPhone battery is swollen, presents a danger to the genie tech, is an explosion hazard, yet not fix in any way? It isn't covered? Even though it is clearly a hazard and I was told that? what if it explodes in my pockey and harms me or explodes and harms or burns someone else. Might it be covered then?? Why won't Apple stand behind the product and fix when it is dangerous?
Why would you be carrying something you thought was dangerous in your pocket? If the brakes on my 15 year old car fail, it's not Honda's fault if I hit a tree.
Aviatoreight wrote:
How can Apple acknowledge that my iPhone battery is swollen, presents a danger to the genie tech, is an explosion hazard, yet not fix in any way? It isn't covered? Even though it is clearly a hazard and I was told that? what if it explodes in my pockey and harms me or explodes and harms or burns someone else. Might it be covered then?? Why won't Apple stand behind the product and fix when it is dangerous?
Your strawman falls flat on his face. No Apple battery has ever caught fire, gotten hot enough to burn you, and has never been involved in an explosion. The battery is designed so its failure mode is to expand. Some other batteries used in handheld devices are not as safe, including non-Apple replacement batteries for iPhones. If it expands and the phone is in warranty Apple will replace the phone. If it fails out of warranty Apple generally replaces the phone for the cost of a replacement battery, which is $79 US.
I respectfully disagree with you on this. A guy I work with had an Iphone battery erupt into a cloud of smoke and a loud bang right on his desk. My battery is the original. I read about issues with batteries in certain Iphone 5 models after I noticed my screen parting from my phone body 2 weeks ago, and went to the Apple store. I was told that my phone was not covered because it was beyond the coverage time. Well that is just wrong. I as a customer am not aware of the issue, Apple is. They set some arbitraty date which I happen to miss. Clearly my battery has this reported issue. I said ok what is it going to take to get it fixed. The guy says $79, ok lets do that. The next lady looks at it and says let me ask the Genie tech about this. She comes back and says he is not going to be able to repair it because it would be too dangerous (her words not mine). Her suggestion was let us sell you a new phone. So Apple is acknowledging the issue, tells me I missed some arbitrary date they set for a known issue, that they never notified me of. Then they tell me they can not fix because it is dangerous and the battery could explode on the tech (their words not mine). Yet if it is so dangerous why are they ok letting a customer walk off with it? Really a horrible customer interaction there.
Aviatoreight wrote:
They set some arbitraty date which I happen to miss.
It's not "some arbitrary date". It's the one year warranty. One year warranties are fairly standard. I don't recall but I believe there's even a paper in the box that tells you that.
Yet if it is so dangerous why are they ok letting a customer walk off with it?
Because it's your property and they have no right to take it from you.
That's not true. There has been iPhones that have been too hot to hold and some have exploded. The rest of what you said about getting the phone replaced is true. But iPhones have exploded and been too hot to touch.
Nothing suspect. He mentioned they do not explode, etc. I was just stating that i disagreed, as I have had a co worker have that issue. BTW, Apple replaced his no questions asked. You are correct I am referring to the battery replacement program. I do feel it to be an arbitrary date. It was set , then extended. If Apple recognizes that a product they produced has a problem why set a date for a fix if you do not contact people who purchased to notify them. Even so, In my opinion if there is a faulty part and that is know if should be fixed regaurdless of when the product comes back. 2 years (how old my phone is) is certainly withing the useful life of a phone. If there is a faulty part in a car, and a recall is issued there is not timeframe on the fix. I can go in at recall or anytime withing the life of my vehicle ownership for the fix in nearly every case
Still see it as suspect, would be more believable if it appeared in the first post. If it did occur the pop would just be the battery case tearing open. And Apple does not make the batteries that are in iPhones.
No it was not set then extended. I had my battery replaced under the recall (actually the whole phone as my power button started to fail and I had AppleCare plus). The battery issue referred to in the program was for batteries that suddenly would fail to retain a charge it was no about batteries that expanded. It was set from the outset as 3 years from the original purchase date of the iPhone. I believe your only non-arbitrary date would be one day after you took your phone in.
It is a failing lithium battery and they do this sometimes not because of a "fault" but because the battery has reached end of life. They are not warrantied for life. If you have a real issue with this you might want to contact Sony who made the batteries for the iPhone 5. If you have only had the phone for two years from the original purchase then it is covered under the recall. Talk to a manager at the store.
Like most all products, the iPhone has a one year warranty. For one year the iPhone is guaranteed against manufacturer defects.
Other than some incidents where iPhones (not just the iPhone 5) were connected to defective non-Apple chargers can you show some links to where iPhone batteries have exploded?
Apple won't correct dangerous issue????
