bwana.sam
Level 1 (0 points)

Q: Could Not Connect to "Apple TV"

Hello everyone, I have the new Apple TV installed at home, it worked great for a couple of days. Then mirroring from my Macbook Air 13 stopped yesterday. Everytime I click to mirror, it says COULD NOT CONNECT TO "APPLE TV".

 

Mirroring from my iphone and my ipad works fine, but not the macbook air.

All software and os are up to date, no pending updates.

 

The only thing that was done between the time it was working and the time it stopped was that I reset my keychain password on macbook air because it was popping up every minute asking for the password.

 

Hoping for some help and thank you in advance.

MacBook Air, OS X El Capitan (10.11.2)

Posted on Dec 12, 2015 12:37 PM

Close
bwana.sam

Q: Could Not Connect to "Apple TV"

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 12, 2015 1:27 PM in response to bwana.sam
    Level 10 (104,526 points)
    Apple TV
    Dec 12, 2015 1:27 PM in response to bwana.sam

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.

  • by bwana.sam,

    bwana.sam bwana.sam Dec 12, 2015 1:58 PM in response to Winston Churchill
    Level 1 (0 points)
    Dec 12, 2015 1:58 PM in response to Winston Churchill

    Thank you Winston - I have tried all the above and nothing has changed.

    Airplay will work from itunes on the macbook air no problem.

    Mirroring does not work (when i click the airplay logo on the menu at the top of my screen, then Airplay To: APPLE-TV

    Then it says could not connect.