D-Nan
Level 1 (0 points)

Q: I cannot update apps because they were purchased under a different name.  I changed names after I got married.  What do I do?

I cannot update apps because they were purchased under a different name.  I have updated my information under my new name, but it still will not work.

iPhone 5

Posted on Dec 12, 2015 5:42 PM

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D-Nan

Q: I cannot update apps because they were purchased under a different name.  I changed names after I got married.  What do ... more

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  • by Briansyddall,

    Briansyddall Briansyddall Dec 14, 2015 5:52 AM in response to D-Nan
    Level 6 (9,365 points)
    Apple Watch
    Dec 14, 2015 5:52 AM in response to D-Nan

    Hi

    Go to itunes main page bottom of page itunes support contact them by Email

    They will try to help you .

    Cheers

    Brian

  • by joe_7399,

    joe_7399 joe_7399 Dec 14, 2015 5:55 AM in response to D-Nan
    Community Specialists
    Dec 14, 2015 5:55 AM in response to D-Nan

    Hi D-Nan,

     

    Thanks for using the Apple Support Communities!

     

    From your post, it sounds like you are trying to update apps on your iPhone, but it is prompting you for an old Apple ID and password. If this is the case, it seems as though you created a new Apple ID opposed to changing the existing one. This would mean you would have purchases and downloads attached to two separate Apple IDs. 

     

    To update these apps that were downloaded from the old Apple ID, you would need to enter the password for the old Apple ID when prompted. If you don’t remember the password for the old Apple ID, you can reset it using the instructions in the link below. 

     

    If you forgot your Apple ID password - Apple Support

     

    Best!