Magic Keyboard Not Recognized or Battery Level Not Shown

Question

Level 1

21 points

Magic Keyboard Not Recognized or Battery Level Not Shown

I just purchased a Magic Keyboard and Magic Mouse 2 for my Mac Mini. I'm running OS X 10.11.2. When I select System Preferences Keyboard, I do not see the battery indicator for my Magic Keyboard. If I select About this Mac -> System Report and select Bluetooth I see my Magic Keyboard in the list. I do see the battery indicator for my Magic Mouse 2. It's almost like iOS is recognizing a different keyboard. Any ideas?

Thanks

--- Val

Mac mini, OS X El Capitan (10.11.2), iPhone 6s / iPad Air 2 - iOS 9.0.2

Posted on Dec 12, 2015 6:50 PM

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Answer 1

Dec 13, 2015 7:17 AM in response to vpalhories

Go to Bluetooth in System Preferences and they should appear there once they are turned on to pair with your computer. You might have to turn Bluetooth on if it isn't already.

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Answer 2

vpalhories Author

Level 1

21 points

Dec 13, 2015 7:23 AM in response to garyfromrio linda

I think you misunderstood my question. My keyboard is recognized just not showing any battery indicator on the "Keyboard" option from System Settings just like it does for the Magic Mouse. It's like it thinks it's a generic keyboard.

--- Val

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Answer 3

Dec 13, 2015 7:44 AM in response to vpalhories

In the Bluetooth preferences it will show the battery strength. I see what you are looking at in the System report under Bluetooth however I always check in the System Prefs Bluetooth .

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Answer 4

Dec 13, 2015 11:48 PM in response to vpalhories

I have had the Magic Keyboard since it first came out a month ago or so and it was working just fine until today when my iMac informed me that the battery was low. So I connected the Lightning connector and noted that System Preferences-Keyboard no longer shows the battery level. Everything is working fine with the Magic Trackpad however.

The first time I looked under System Preferences it did show the Battery level but it didn't show the lightning bolt so I was concerned that it was not actually charging (which turned out to be correct, unfortunately)

I have tried turning off Bluetooth and back on with no luck.

I have tried turning off the Magic Keyboard using that tiny switch on the back, with no luck.

So I am afraid that it is going to run out of charge altogether so I guess I will have to return it to the local Apple Store (not my idea of fun)

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Answer 5

lllaass

Level 10

210,411 points

Dec 14, 2015 12:36 AM in response to DoctorSaal

Try posting here:

https://discussions.apple.com/community/peripherals/magic_mouse_and_trackpad

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Answer 6

vpalhories Author

Level 1

21 points

Dec 14, 2015 3:05 AM in response to DoctorSaal

Similar issue here. I saw the remaining battery level when I first got the keyboard but somewhere along the way that went away. I wonder if is an issue with ios which I updated.

--- Val

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Answer 7

marty64

Level 1

4 points

Feb 6, 2016 10:08 AM in response to vpalhories

Same here. It's nice I can check it on the Bluetooth icon, but on the Keyboard icon it only showed the battery level when it was first installed. (I was already running El Capitan.) Now it says Keyboard Not Found, even though the keyboard is functioning.

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