HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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Helpful answers
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Dec 13, 2015 12:44 AM in response to karenfladeby léonie,The screen has not come on again. But I can hear my phone ring and the vibrate/silence button responds. I even tried to charge and I hear the charging sound but no light on the screen.
Have you tried everything in the support document If your iPhone, iPad, or iPod touch doesn't respond or won't turn on - Apple Support
If yes, but the iPhone is still stuck on a black screen, but you can hear alert sounds, contact apple support:
Use this link: Contact Apple Support to set up service