HT204770: Get help with iOS update and restore errors
Learn about Get help with iOS update and restore errors
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Helpful answers
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Dec 12, 2015 10:54 PM in response to zspace7by mende1,The latest iTunes version is 12.3.2. Please open iTunes, go to iTunes menu -> About iTunes, and tell me what iTunes version you are running. If it's not that version, go to Apple menu -> Software Update (or if you do not see that option, App Store -> Updates), and if it does not show any iTunes update, you will have to upgrade OS X.
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Dec 12, 2015 11:00 PM in response to mende1by HogWoman,i have the same issue, iphonee 4s with ios 9.1 and a macbook pro with itunes 14.4 (10.6.8) just reinstalled from itunes web site a few minutes ago)
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Dec 12, 2015 11:05 PM in response to HogWomanby mende1,HogWoman wrote:
i have the same issue, iphonee 4s with ios 9.1 and a macbook pro with itunes 14.4 (10.6.8) just reinstalled from itunes web site a few minutes ago)
The latest iTunes version does not work with Mac OS X 10.6.8, so you have to upgrade to OS X El Capitan (you can download it for free from the Mac App Store). Make sure you make a backup of your files, and remember that old apps (the ones that were made for PowerPC Macs) will not work in OS X El Capitan.
If your Mac is not compatible with OS X El Capitan, you're out of luck.