Q: Itunes - will not let me sign in.

Question

rosscoh17

Level 1 (1 points)

Q: Itunes - will not let me sign in.

Hello Can anyone help?

I logged out of itunes and now it will not let me login. I press the sign in box on iTunes (top right and nothing happens) same with if i use the drop down menus.

I have cleared cache, all software is updated. This only happened after i logged out because iTunes was really slow a couple of days ago.

MacBook Pro, OS X El Capitan (10.11.2)

Posted on Dec 13, 2015 12:03 AM

I have this question too

Solved

Philippfrommörschwil

Level 1 (10 points)

A:

Thank you!

kaspersky was the Problem in my case.

regards

philipp

Posted on Dec 15, 2015 12:18 PM

Q: Itunes - will not let me sign in.

All replies

Helpful answers

by Allen A,

Allen A Dec 14, 2015 10:47 AM in response to rosscoh17
Community Specialists

Dec 14, 2015 10:47 AM in response to rosscoh17

rosscoh17,

I understand that you're not getting the sign in dialog when trying to sign into the iTunes Store in iTunes on your computer. In such a situation it may be due to iTunes being unable to connect to the iTunes store. The steps outlined in the article linked below can help restore this line of communication and restore your ability to sign in on your Mac.
If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400

Sincerely
Reply options

Link to this post

Accepted Answer · Dec 15, 2015 12:18 PM

Philippfrommörschwil

Level 1 (10 points)

Dec 15, 2015 12:18 PM in response to Allen A

Thank you!

kaspersky was the Problem in my case.

regards

philipp

Q: Itunes - will not let me sign in.

All replies Helpful answers

by Allen A,

by Philippfrommörschwil,Solvedanswer

All replies

Helpful answers