Fix for El Capitan stuck at login

Last month I updated to 10.11.1 and my system would no longer log in. I would enter my password correctly and then the cursor would change to the spinning pinwheel and just sit there forever. The only way out was a power off reboot. I later found that when it was in this state I could SSH into it from another machine, and the system log revealed that /usr/libexec/lsd (the Launch Services Daemon) was crashing repeatedly. I searched these forums and others and found lots of ideas, none of which helped.


No problem, though, I've got hourly time machine backups, right? Well, no. Apparently El Capitan had not been doing the hourly backups so my most recent backup was from sometime in October, which was a month old at the time. Not good.


Fortunately, I had an older boot drive that I put in an external enclosure and was able to boot from that to experiment. The drive I normally boot from was fine -- permission checks and disk repair and all that all came back good, and I could read and write files to it just fine.


After lots of experimentation and frustration I was just about to give up and add another drive to do a clean install and start moving everything over -- a process that I *really* hate doing. But one last web search and a bit of luck gave my one last shot at fixing it.


To do this, you'll either need to be in a recovery console, or ssh into the machine, or boot from an external drive, or otherwise somehow get to a command prompt. Once you are there, do this:


find /private/var/folders/ | grep com.apple.LaunchServices | grep csstore


Note that if you boot from an external drive, you need to run that command against the boot drive you are trying to fix. Just add the /Volumes/Whatever_Your_Boot_Drive_is to the path, like so:


find /Volumes/YourBootDriveHere/private/var/folders/ | grep com.apple.LaunchServices | grep csstore


That will find the cache databases that Launch Services is using. They will have long and random-looking names that end in csstor. Make a note of every file shown, then delete them, by a command like this (obviously using whatever paths the above command found instead of this example):


rm /private/var/folders/cd/someLongRandomNameHere/someFolderNumberHere/com.apple.L aunchService-whatever.csstore


If you're more cautious, you can rename them instead of deleting them, so you can put them back if necessary. That would look like this:


mv /full/path/like/shown/above/to/whatever.cssstore /full/path/like/shown/above/to/whatever.csstore.backup


After removing or renaming those files, restart your Mac. You should now be able to log in. Or at least, that's what finally worked for me. The login did take longer than normal -- a few minutes -- to rebuild those files, but the desktop finally appeared, and now I'm back to running on my normal boot drive.


Hopefully this helps someone.

Mac Pro, OS X El Capitan (10.11.2)

Posted on Dec 13, 2015 3:47 AM

Reply
123 replies

Aug 1, 2016 10:53 AM in response to robertk1

Thank you for your fix. Apple support was telling me to go to the store and what not!!!!


First of all I activated my root account using "resetpassword", which I probably didn't have to.

Initially I thought I looking for com.apple.... under "folder" folder, but then reading other post in this thread I copy/paste the line starting from find.


Here is my work for the benefit of others;

bash-3.2$ sudo find /private/var/folders/ | grep com.apple.LaunchServices | grep csstore


WARNING: Improper use of the sudo command could lead to data loss

or the deletion of important system files. Please double-check your

typing when using sudo. Type "man sudo" for more information.


To proceed, enter your password, or type Ctrl-C to abort.


Password:

/private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServic es-103501.csstore

/private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServic es-107501.csstore

/private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServic es-134501.csstore

/private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/C/com.apple.LaunchServic es-044501.csstore

/private/var/folders//zz/zyxvpxvq6csfxvn_n0000000000000/0/com.apple.LaunchServic es-1340.csstore

bash-3.2$

bash-3.2$

bash-3.2$

bash-3.2$ sudo rm /private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServi ces-103501.csstore

bash-3.2$ sudo rm /private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServi ces-107501.csstore

bash-3.2$

bash-3.2$

bash-3.2$

bash-3.2$ sudo rm /private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServi ces-134501.csstore

bash-3.2$ sudo rm /private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServi ces-044501.csstore

rm: /private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/0/com.apple.LaunchServi ces-044501.csstore: No such file or directory

bash-3.2$ sudo rm /private/var/folders//45/c540fyhn083gxn8yp9zdvmdr0000gn/C/com.apple.LaunchServi ces-044501.csstore

bash-3.2$

bash-3.2$

bash-3.2$ sudo rm /private/var/folders//zz/zyxvpxvq6csfxvn_n0000000000000/0/com.apple.LaunchServi ces-1340.csstore

bash-3.2$

bash-3.2$ sudo find /private/var/folders/ | grep com.apple.LaunchServices | grep csstore

bash-3.2$

Aug 2, 2016 9:03 AM in response to robertk1

I experience the same problem on my iMac Mid-2011. OS X El Capitan 10.11.6 most recent update from apple. After the update the login for my primary user would show a spinning wheel and would never proceed beyond that no matter how long it was left to work our what it was trying to do. After finding your post I did try it as described and didn't work for me until this morning after looking up the procedure for kernel extension incompatibility (which is a boot issue post not really what was happening here). Turns out I wasn't following your instructions properly It required the following;


find "/Volumes/Macintosh HD/private/var/folders/" etc. After that I found 4 occurrences, used mv to make them .backup for each of the four files (not the same location so done individually) and booted to safe mode without issue.


Prior to that i had simply changed to the root with a cd / and used the first find command. The " did the trick.


Thank you for your post. I thought I would just add my experience with it in case it didn't work for anyone else on the first go.


Frank.

Aug 8, 2016 10:42 AM in response to robertk1

Hi,


I had the same problem with the upgrade 10.11.5 to 10.11.6. Thanks for this solution. Bad note for Apple!


Just a suggestion with the find command. This one work on one line to display files:

% sudo find /private/var/folders/ -name "com.apple.LaunchServices*.csstore"


And this one to erase files:

% sudo find /private/var/folders/ -name "com.apple.LaunchServices*.csstore" -exec /bin/rm -f {} \;


Bye

Aug 21, 2016 9:33 PM in response to robertk1

i'm having the same issue with 10.11.6 but deleting the launch file thing didn't help. I also tried reinstalling the OS to no avail. I can't even get to time machine in terminal. Getting the following error:

"-bash: tmutil: command not found".


i'd go to the Apple Store but my applecare just ran out at the end of July and I have the mid-2012 version so they'll likely charge me some ridiculous amount to get it fixed.


any ideas on what I can else I can do? Can't afford a new computer at the moment and even if I could, I can't even backup the latest stuff to time machine.


UPDATE: I gave up and decided to restore from my last backup (1 month ago) which was 10.11.5. Anything ive done since then should be pretty easy to recover/recreate. Hopefully this will fix it.


<Edited by Host>

Aug 22, 2016 7:28 AM in response to epr329

same issue here, still having issues here. HOWEVER you can still backup your files by starting in safe mode. restart computer holding down shift key. I did 2 backups one of just my stuff, video, pics, docs, etc AS well as a full backup. still trouble shooting not sure if it is a certain program causing the issue. I had a guy look at this weekend (8 years at Apple as genius). He believes my issue (since I have done all of the above) may be related to hardware issue. While at the moment I do no have full use of computer is safe mode I can access files and most programs.

Sep 7, 2016 11:28 PM in response to Steve Dutton

In my case I tracked it down to a piece of software I had installed that was not updated since Mavericks. I needed to continue to use it for some tasks (I already use Parallels for VM of Windows) so setup a OS X VM for the legacy programs that I still need but that don't have an update compatible with 10.11


I haven't had the issue since I updated, removed, or moved the software that was out of date to a VM.

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Fix for El Capitan stuck at login

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