Ahmed Elshrkawy11

Q: I'm unable to update my iPhone 5s, it says "unable to check for update"

unable to check for new update

iPhone 5s, iOS 9.1

Posted on Dec 13, 2015 2:23 AM

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Q: I'm unable to update my iPhone 5s, it says "unable to check for update"

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  • by judysings,

    judysings judysings Dec 14, 2015 12:17 PM in response to Ahmed Elshrkawy11
    Community Specialists
    Dec 14, 2015 12:17 PM in response to Ahmed Elshrkawy11

    Hi Ahmed Elshrkawy11,

    If you are having trouble updating your iPhone over the air, try updating the device using iTunes.

    Update the iOS software on your iPhone, iPad, or iPod touch
    https://support.apple.com/en-us/HT204204

     

    Update your device using iTunes

    If you can’t update wirelessly, you can update with iTunes. If your computer uses the Personal Hotspot on the iOS device that you’re updating, connect your computer to a different network.

      1.  Install the latest version of iTunes on your computer.
      2. Connect your device to your computer.
      3. Open iTunes and select your device.
      4. Click Summary, then click Check for Update. 
      5. Click Download and Update.

      If you see error messages in iTunes or need more space to update

      Get help when you see error messages while updating your device with iTunes. Or if you need more space for an update, you can delete content from your device manually.

      Last Modified: Sep 16, 2015

       

      Take care,

    1. by Zcast69,

      Zcast69 Zcast69 Jan 24, 2016 6:51 PM in response to judysings
      Level 1 (0 points)
      Jan 24, 2016 6:51 PM in response to judysings

      Maybe this will help---Check the amount of storage you have left on your phone---mine was very little so I kept getting the same error message as all of you.

      I deleted some videos which freed up some space, and then I could check for updates with no problems..   Hope this helps....