Q: I received a new iWatch Sport for my birthday in late November. I followed the start up directions for syncing it with my iPhone. Nothing happened. The iWatch battery was completely dead. Is that normal with a new watch?

Hi

The battery charge on Apple Watch will reduce over time, even when it is turned off.

It is possible that your watch was stored for some time before you received it as a gift. Your Apple Support Communities profile indicates that your watch has watchOS 1.0.1 installed. That software version was released in May 2015 and was followed in September 2015 by watchOS 2.0.

For the latest features and the best performance, update both your iPhone and Apple Watch to the latest software versions (presently iOS 9.2 and watchOS 2.1). Instructions for updating the software are available here:

- Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

- Update the software on your Apple Watch - Apple Support

More information about charging your watch:

Check your battery and charge your Apple Watch - Apple Support

You can check your Service and Support Coverage by entering your serial number (on the back of the watch) via the link below. Refer to the estimated expiration date for Repairs and Service Coverage to determine when your watch was originally purchased (the coverage period is one year - or, with AppleCare+, two years).

https://checkcoverage.apple.com/