zacolin
Level 1 (0 points)

Q: iTunes movie not streaming- Netflix fine

We love the new 4th gen apple tv- but iTunes movies are a problem. When you try and play a purchased movie, it just sits there loading with a ridiculous time of 4-10 hours or so. HD content played from the Netflix app (on same machine) plays just fine. Anyone else have this issue? Any fixes?

Posted on Dec 13, 2015 4:59 PM

by zacolin,Solvedanswer
zacolin zacolin
Level 1 (0 points)
A:

So after all that- something on the iTunes end was the issue.

 

From the senior advisor-

"Yes your setting in the iTunes Store has been updated.

As soon as we processed the refund request for two free rentals - you account updated."

 

So if anyone has same issues- call apple support.

Posted on Dec 15, 2015 1:36 PM

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zacolin

Q: iTunes movie not streaming- Netflix fine

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  • by vazandrew,

    vazandrew vazandrew Dec 15, 2015 3:03 PM in response to zacolin
    Level 6 (19,140 points)
    Apple TV
    Dec 15, 2015 3:03 PM in response to zacolin

    What setting? When an issue arises proper troubleshooting needs to take place, it's not going to simply amount to an itunes issue for most

  • by zacolin,

    zacolin zacolin Dec 15, 2015 4:10 PM in response to vazandrew
    Level 1 (0 points)
    Dec 15, 2015 4:10 PM in response to vazandrew

    That's all he told us- but it sounds like he did something on the Apple side of things, but only after going through all the proper troubleshooting method's first as you suggest. Have no idea what he did to "update" our account. Just wanted to contribute our experience so people would call Apple and try and fix (like you said proper troubleshooting first), before they get frustrated and return the 4th gen Apple tv. Agreed iTunes issue is likely rare for most...but it did happen to us.

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