amandajrs
Level 1 (0 points)

Q: why my iPhone cannot connect to iTunes store?

My iPhone is iPhone 5s with iOS 9.1

I wanted to install some apps but when I had to login, It said "Cannot connect to iTunes store"

I don't know what's going on, I checked my macbook app store and It easily connected (my MacBook is MacBook Air with OS X 10.10.5)

p.s: I use the same apple ID on MacBook and iPhone

This problem has happening since yesterday and still until right now. Please help. Thanks!

iPhone 5s, iOS 9.1

Posted on Dec 13, 2015 6:24 PM

by sterling r,Solvedanswer
sterling r sterling r
Community Specialists
A:

Howdy amandajrs,

 

It sounds like your computer is able to access the iTunes Store but your phone is having trouble doing the same. I would suggest looking at the iOS section of the following article about that sort of an issue. It may seem like a lot but it should help you get this resolved:

 

If you can’t connect to the iTunes Store

https://support.apple.com/en-us/HT201400

On your iPhone, iPad, or iPod touch

If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

  1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
  2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
  3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
  4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
  5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
  6. Reset your Wi-Fi router by turning it off and then on again.

If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

 

If you need additional assistance, then there is a more advanced article located here:

 

Advanced steps for fixing issues with iTunes Store connection

https://support.apple.com/en-us/HT203361

 

Thank you for using Apple Support Communities. 

Posted on Dec 15, 2015 6:22 AM

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amandajrs

Q: why my iPhone cannot connect to iTunes store?

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  • by sterling r,Solvedanswer

    sterling r sterling r Dec 15, 2015 6:22 AM in response to amandajrs
    Community Specialists
    Dec 15, 2015 6:22 AM in response to amandajrs

    Howdy amandajrs,

     

    It sounds like your computer is able to access the iTunes Store but your phone is having trouble doing the same. I would suggest looking at the iOS section of the following article about that sort of an issue. It may seem like a lot but it should help you get this resolved:

     

    If you can’t connect to the iTunes Store

    https://support.apple.com/en-us/HT201400

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.

     

    If you need additional assistance, then there is a more advanced article located here:

     

    Advanced steps for fixing issues with iTunes Store connection

    https://support.apple.com/en-us/HT203361

     

    Thank you for using Apple Support Communities.