spinalman33

Q: Notes crashes when opening on El Capitan 10.11.2

When I upgraded to 10.11.2, Notes on my MacPro stopped running. It crashes when opening. Any ideas on how to recover it?

Mac Pro (Early 2008), OS X Yosemite (10.10)

Posted on Dec 13, 2015 5:15 PM

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Q: Notes crashes when opening on El Capitan 10.11.2

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 13, 2015 7:09 PM in response to spinalman33
    Level 10 (207,963 points)
    Applications
    Dec 13, 2015 7:09 PM in response to spinalman33

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES â–¹ All Messages

    from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION â–¹ User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by spinalman33,

    spinalman33 spinalman33 Dec 13, 2015 7:43 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 13, 2015 7:43 PM in response to Linc Davis

    Here is the Pastebin link: http://pastebin.com/uYEC7AQY. Is this what you needed? I followed your instructions carefully, but I wasn't sure about that. If you can figure this out from the code, I'll be not only appreciative, I'll be very impressed.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 13, 2015 7:48 PM in response to spinalman33
    Level 10 (207,963 points)
    Applications
    Dec 13, 2015 7:48 PM in response to spinalman33

    That's not a complete crash report. There should be at least one that's much longer, several hundred lines.

  • by richw2,

    richw2 richw2 Dec 14, 2015 7:16 AM in response to Linc Davis
    Level 1 (15 points)
    Dec 14, 2015 7:16 AM in response to Linc Davis

    I can get into notes, but can not send emails.  Crashes immediately on all Macs.  Doing a restore on my Macbook Pro now.

  • by richw2,

    richw2 richw2 Dec 14, 2015 7:56 AM in response to richw2
    Level 1 (15 points)
    Dec 14, 2015 7:56 AM in response to richw2

    Here is what I am getting, seems related to Java possibly.

     

    Process:               eclipse [5800]

    Path:                  /Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.0.20130228-14 11/macosx/x86/eclipse

    Identifier:            com.ibm.Notes

    Version:               9.0 (13067)

    Code Type:             X86 (Native)

    Parent Process:        ??? [1]

    Responsible:           eclipse [5800]

    User ID:               501

     

     

    Date/Time:             2015-12-14 10:50:24.090 -0500

    OS Version:            Mac OS X 10.11.2 (15C50)

    Report Version:        11

    Anonymous UUID:        3229326B-3920-A552-2A07-0B575C3B17B7

     

     

     

     

    Time Awake Since Boot: 8400 seconds

     

     

    System Integrity Protection: enabled

     

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_PROTECTION_FAILURE at 0x00000000bf800ffc

    Exception Note:        EXC_CORPSE_NOTIFY

     

     

    VM Regions Near 0xbf800ffc:

        Stack Guard            00000000bc000000-00000000bf800000 [ 56.0M] ---/rwx SM=NUL 

    --> Stack Guard            00000000bf800000-00000000bf801000 [    4K] ---/rwx SM=COW 

        Stack                  00000000bf801000-00000000c0000000 [ 8188K] rw-/rwx SM=COW 

     

     

    Application Specific Information:

    Java information:

    Exception type: Bus Error (0xa) at pc=0000000092049f97

     

    Java VM: Java HotSpot(TM) Client VM (20.65-b04-468 mixed mode macosx-x86)

     

    Current thread (0000000005802800):  JavaThread "main" [_thread_in_native, id=-1557463040, stack(00000000bf800000,00000000c0000000)]

    Stack: [00000000bf800000,00000000c0000000]

    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

    j  com.ibm.workplace.noteswc.macosx.NotesBootstrapMac.SetParent(II)I+0

    j  com.ibm.workplace.noteswc.macosx.NotesBootstrapMac.setParent(II)I+2

    j  com.ibm.workplace.noteswc.swt.NotesControl.setHandleNative(I)V+37

    j  com.ibm.workplace.noteswc.swt.NotesControl.<init>(Lorg/eclipse/swt/widgets/Comp osite;II)V+44

    j  com.ibm.workplace.noteswc.swt.NotesSashControl.<init>(Lorg/eclipse/swt/widgets/ Composite;II)V+100

    j  com.ibm.workplace.noteswc.views.NotesView.createPartControlDeferred()V+349

    j  com.ibm.workplace.noteswc.views.NotesView.createPartControl(Lorg/eclipse/swt/wi dgets/Composite;)V+133

    j  org.eclipse.ui.internal.ViewReference.createPartHelper()Lorg/eclipse/ui/IWorkbe nchPart;+355

    j  org.eclipse.ui.internal.ViewReference.createPart()Lorg/eclipse/ui/IWorkbenchPar t;+5

    j  org.eclipse.ui.internal.WorkbenchPartReference.getPart(Z)Lorg/eclipse/ui/IWorkb enchPart;+65

    j  org.eclipse.ui.internal.PartPane.setVisible(Z)V+18

    j  org.eclipse.ui.internal.ViewPane.setVisible(Z)V+2

    j  org.eclipse.ui.internal.presentations.PresentablePart.setVisible(Z)V+17

    j  com.ibm.rcp.ui.internal.presentations.StandAloneStackPresentation.selectPart(Lo rg/eclipse/ui/presentations/IPresentablePart;)V+71

    j  org.eclipse.ui.internal.PartStack.refreshPresentationSelection()V+117

    j  org.eclipse.ui.internal.PartStack.setSelection(Lorg/eclipse/ui/internal/LayoutP art;)V+15

    j  org.eclipse.ui.internal.PartStack.showPart(Lorg/eclipse/ui/internal/LayoutPart; Ljava/lang/Object;)V+123

    j  org.eclipse.ui.internal.PartStack.createControl(Lorg/eclipse/swt/widgets/Compos ite;Lorg/eclipse/ui/presentations/StackPresentation;)V+68

    j  org.eclipse.ui.internal.PartStack.createControl(Lorg/eclipse/swt/widgets/Compos ite;)V+49

    j  org.eclipse.ui.internal.PartSashContainer.createControl(Lorg/eclipse/swt/widget s/Composite;)V+55

    j  org.eclipse.ui.internal.PerspectiveHelper.activate(Lorg/eclipse/swt/widgets/Com posite;)V+72

    j  org.eclipse.ui.internal.Perspective.onActivate()V+208

    j  org.eclipse.ui.internal.WorkbenchPage.setPerspective(Lorg/eclipse/ui/internal/P erspective;)V+113

    j  org.eclipse.ui.internal.WorkbenchPage.busySetPerspective(Lorg/eclipse/ui/IPersp ectiveDescriptor;)V+50

    j  org.eclipse.ui.internal.WorkbenchPage.access$16(Lorg/eclipse/ui/internal/Workbe nchPage;Lorg/eclipse/ui/IPerspectiveDescriptor;)V+2

    j  org.eclipse.ui.internal.WorkbenchPage$18.run()V+8

    j  org.eclipse.swt.custom.BusyIndicator.showWhile(Lorg/eclipse/swt/widgets/Display ;Ljava/lang/Runnable;)V+116

    j  org.eclipse.ui.internal.WorkbenchPage.setPerspective(Lorg/eclipse/ui/IPerspecti veDescriptor;)V+51

    j  com.ibm.rcp.platform.personality.internal.window.DynamicPerspective.open(Lorg/e clipse/ui/IWorkbenchWindow;Lcom/ibm/rcp/ui/launcher/SwitcherGroupInfo;)Lorg/ecli pse/ui/IPerspectiveDescriptor;+179

  • by spinalman33,

    spinalman33 spinalman33 Dec 14, 2015 1:14 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 14, 2015 1:14 PM in response to Linc Davis

    Let me try again:

    Step 1:

    12/14/15 12:55:21.264 PM SubmitDiagInfo[610]: Submitted problem report file:///Volumes/2%20TB/Users/marcrichards/Library/Logs/DiagnosticReports/Notes_ 2015-12-14-125032_MarcsMacPro.crash

     

    Step 2:

    I selected the last crash, which is in the User Diagnostic Reports section on the left and starts with Notes_2015_12_14_125032_MarcsMacPro.crash. I figured out why my report was only a few lines long: I still had "Notes" in the filter! Here is the link: http://pastebin.com/Jh5q5R47

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Dec 14, 2015 6:12 PM in response to spinalman33
    Level 10 (207,963 points)
    Applications
    Dec 14, 2015 6:12 PM in response to spinalman33

    You're running an outdated copy of Notes that you made in a subfolder of the Applications folder. That won't work. Please delete the copy and use the one at the top level of that folder. Never move or copy built-in applications.

  • by spinalman33,

    spinalman33 spinalman33 Dec 14, 2015 8:20 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 14, 2015 8:20 PM in response to Linc Davis

    That is amazing. You are 100% correct. I made an alias to the app in the applications folder and put it in the subfolder deleting the old app I had there. It works perfectly. THANK YOU!!!

  • by richw2,

    richw2 richw2 Dec 16, 2015 7:14 PM in response to Linc Davis
    Level 1 (15 points)
    Dec 16, 2015 7:14 PM in response to Linc Davis

    I have now upgraded to the latest version on notes 9.01 fix pack 4,   I launch notes, it starts then closed.  No crashes, but here is the console.

     

    Any ideas would be appreciated.

     

     

    12/16/15 10:10:38.808 PM Notes[1231]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.11.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

    12/16/15 10:10:38.808 PM Notes[1231]: 0   CarbonCore                          0x9af65913 ___Gestalt_SystemVersion_block_invoke + 135

    12/16/15 10:10:38.808 PM Notes[1231]: 1   libdispatch.dylib                   0x9c3bb763 _dispatch_client_callout + 50

    12/16/15 10:10:38.808 PM Notes[1231]: 2   libdispatch.dylib                   0x9c3bb63f dispatch_once_f + 78

    12/16/15 10:10:38.808 PM Notes[1231]: 3   libdispatch.dylib                   0x9c3bcec9 dispatch_once + 31

    12/16/15 10:10:38.808 PM Notes[1231]: 4   CarbonCore                          0x9aee1576 _Gestalt_SystemVersion + 1047

    12/16/15 10:10:38.808 PM Notes[1231]: 5   CarbonCore                          0x9aee06a5 Gestalt + 154

    12/16/15 10:10:38.808 PM Notes[1231]: 6   libnotesws.dylib                    0x000bac53 MacSystemVersion + 67

    12/16/15 10:10:39.821 PM WindowServer[177]: disable_update_timeout: UI updates were forcibly disabled by application "IBM Notes" for over 1.00 seconds. Server has re-enabled them.

    12/16/15 10:10:39.827 PM WindowServer[177]: common_reenable_update: UI updates were finally reenabled by application "IBM Notes" after 1.01 seconds [0.99fps] (server forcibly re-enabled them after 1.00 seconds [1.00fps])

    12/16/15 10:10:39.897 PM notesmm[1232]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.11.2. This is not a bug in Gestalt -- it is a documented limitation. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

    Call location:

    12/16/15 10:10:39.897 PM notesmm[1232]: 0   CarbonCore                          0x9af65913 ___Gestalt_SystemVersion_block_invoke + 135

    12/16/15 10:10:39.897 PM notesmm[1232]: 1   libdispatch.dylib                   0x9c3bb763 _dispatch_client_callout + 50

    12/16/15 10:10:39.897 PM notesmm[1232]: 2   libdispatch.dylib                   0x9c3bb63f dispatch_once_f + 78

    12/16/15 10:10:39.897 PM notesmm[1232]: 3   libdispatch.dylib                   0x9c3bcec9 dispatch_once + 31

    12/16/15 10:10:39.897 PM notesmm[1232]: 4   CarbonCore                          0x9aee1576 _Gestalt_SystemVersion + 1047

    12/16/15 10:10:39.898 PM notesmm[1232]: 5   CarbonCore                          0x9aee06a5 Gestalt + 154

    12/16/15 10:10:39.898 PM notesmm[1232]: 6   libnotes.dylib                      0x000ec7a6 CreateNativeSemaphore + 662

    12/16/15 10:10:40.623 PM eclipse[1231]: Unrecognized Java VM option ignored: -Xdock:icon=/Applications/IBM Notes.app/Contents/Resources/appicon.icns

  • by ep2127,

    ep2127 ep2127 Dec 28, 2015 12:19 AM in response to spinalman33
    Level 1 (0 points)
    Dec 28, 2015 12:19 AM in response to spinalman33

    I have the same problem.  Can you elaborate the steps to resolve it?  I only have one copy of IBM Notes under Applications folder.

  • by richw2,

    richw2 richw2 Dec 28, 2015 8:20 AM in response to ep2127
    Level 1 (15 points)
    Dec 28, 2015 8:20 AM in response to ep2127

    I had to install Notes  Release 9.0.1 64 Bit.   The 32 bit version will NOT work with OS X 10.11.2.  

  • by JLT482,

    JLT482 JLT482 Jan 8, 2016 7:41 AM in response to spinalman33
    Level 1 (0 points)
    Jan 8, 2016 7:41 AM in response to spinalman33

    I have the same issue since upgrading to el Capitan. Notes will open and seem like it might work but then it crashes within a few seconds.

     

    Here's my crash report

    Process:               eclipse [28373]

    Path:                  /Applications/IBM Notes.app/Contents/MacOS/rcp/eclipse/plugins/com.ibm.rcp.base_9.0.1.20131002-14 04/macosx/x86/eclipse

    Identifier:            com.ibm.Notes

    Version:               9.0.1 (13287)

    Code Type:             X86 (Native)

    Parent Process:        ??? [1]

    Responsible:           eclipse [28373]

    User ID:               501

     

    Date/Time:             2016-01-08 07:32:52.687 -0800

    OS Version:            Mac OS X 10.11.2 (15C50)

    Report Version:        11

    Anonymous UUID:        978E8096-EA7D-F327-2592-4F6459703AF3

     

     

    Time Awake Since Boot: 1500000 seconds

     

    System Integrity Protection: enabled

     

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

     

    Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes:       KERN_PROTECTION_FAILURE at 0x00000000bf800ffc

    Exception Note:        EXC_CORPSE_NOTIFY

     

    VM Regions Near 0xbf800ffc:

        Stack Guard            00000000bc000000-00000000bf800000 [ 56.0M] ---/rwx SM=NUL 

    --> Stack Guard            00000000bf800000-00000000bf801000 [    4K] ---/rwx SM=COW 

        Stack                  00000000bf801000-00000000c0000000 [ 8188K] rw-/rwx SM=COW 

     

    Application Specific Information:

    Java information:

    Exception type: Bus Error (0xa) at pc=000000009e7ddf97

     

    Java VM: Java HotSpot(TM) Client VM (20.65-b04-468 mixed mode macosx-x86)

     

    Current thread (0000000006801000):  JavaThread "main" [_thread_in_native, id=-1555845120, stack(00000000bf800000,00000000c0000000)]

    Stack: [00000000bf800000,00000000c0000000]

    Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

    j  com.ibm.workplace.noteswc.macosx.NotesBootstrapMac.SetParent(II)I+0

    j  com.ibm.workplace.noteswc.macosx.NotesBootstrapMac.setParent(II)I+2

    j  com.ibm.workplace.noteswc.swt.NotesControl.setHandleNative(I)V+37

    j  com.ibm.workplace.noteswc.swt.NotesControl$1$1.controlledRunInUIThread(Lorg/ecl ipse/core/runtime/IProgressMonitor;)Lorg/eclipse/core/runtime/IStatus;+59

    j  com.ibm.workplace.noteswc.NotesWcDefaultUIJob.runInUIThread(Lorg/eclipse/core/r untime/IProgressMonitor;)Lorg/eclipse/core/runtime/IStatus;+49

    j  org.eclipse.ui.progress.UIJob$1.run()V+51

    j  org.eclipse.swt.widgets.RunnableLock.run()V+11

    j  org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Z)Z+29

    j  org.eclipse.swt.widgets.Display.runAsyncMessages(Z)Z+5

    j  org.eclipse.swt.widgets.Display.readAndDispatch()Z+143

    j  org.eclipse.ui.internal.Workbench.runEventLoop(Lorg/eclipse/jface/window/Window $IExceptionHandler;Lorg/eclipse/swt/widgets/Display;)V+9

    j  org.eclipse.ui.internal.Workbench.runUI()I+393

    j  org.eclipse.ui.internal.Workbench.access$4(Lorg/eclipse/ui/internal/Workbench;) I+1

    j  org.eclipse.ui.internal.Workbench$5.run()V+23

    j  org.eclipse.core.databinding.observable.Realm.runWithDefault(Lorg/eclipse/core/ databinding/observable/Realm;Ljava/lang/Runnable;)V+12

    j  org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Lorg/eclipse/swt/widget s/Display;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+18

    j  org.eclipse.ui.PlatformUI.createAndRunWorkbench(Lorg/eclipse/swt/widgets/Displa y;Lorg/eclipse/ui/application/WorkbenchAdvisor;)I+2

    j  com.ibm.rcp.personality.framework.internal.RCPApplication.run(Ljava/lang/Object ;)Ljava/lang/Object;+108

    v  ~StubRoutines::call_stub

    j  sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/la ng/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0

    j  sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Objec t;)Ljava/lang/Object;+87

    j  sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/O bject;)Ljava/lang/Object;+6

    j  java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lan g/Object;+161

    j  org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(Lj ava/lang/Object;Ljava/lang/String;[Ljava/lang/Class;[Ljava/lang/Object;)Ljava/la ng/Object;+15

    j  org.eclipse.equinox.internal.app.EclipseAppHandle.run(Ljava/lang/Object;)Ljava/ lang/Object;+196

    j  org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(Lja va/lang/Object;)Ljava/lang/Object;+103

    j  org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(Ljava/lang/O bject;)Ljava/lang/Object;+29

    j  org.eclipse.core.runtime.adaptor.EclipseStarter.run(Ljava/lang/Object;)Ljava/la ng/Object;+149

    j  org.eclipse.core.runtime.adaptor.EclipseStarter.run([Ljava/lang/String;Ljava/la ng/Runnable;)Ljava/lang/Object;+66

    v  ~StubRoutines::call_stub

    j  sun.reflect.NativeMethodAccessorImpl.invoke0(Ljava/lang/reflect/Method;Ljava/la ng/Object;[Ljava/lang/Object;)Ljava/lang/Object;+0

    j  sun.reflect.NativeMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/Objec t;)Ljava/lang/Object;+87

    j  sun.reflect.DelegatingMethodAccessorImpl.invoke(Ljava/lang/Object;[Ljava/lang/O bject;)Ljava/lang/Object;+6

    j  java.lang.reflect.Method.invoke(Ljava/lang/Object;[Ljava/lang/Object;)Ljava/lan g/Object;+161

    j  org.eclipse.equinox.launcher.Main.invokeFramework([Ljava/lang/String;[Ljava/net /URL;)V+211

    j  org.eclipse.equinox.launcher.Main.basicRun([Ljava/lang/String;)V+126

    j  org.eclipse.equinox.launcher.Main.run([Ljava/lang/String;)I+4

    j  com.ibm.rcp.core.internal.launcher.Main.startLaunch([Ljava/lang/String;)V+227

    j  com.ibm.rcp.core.internal.launcher.Main.main([Ljava/lang/String;)V+262

    j  com.ibm.rcp.core.internal.launcher.Main.run([Ljava/lang/String;)I+1

    v  ~StubRoutines::call_stub

  • by richw2,

    richw2 richw2 Jan 8, 2016 5:45 PM in response to JLT482
    Level 1 (15 points)
    Jan 8, 2016 5:45 PM in response to JLT482

    Are you using the 64 bit version of notes?  If not, it will not work.

  • by JLT482,

    JLT482 JLT482 Jan 8, 2016 7:43 PM in response to spinalman33
    Level 1 (0 points)
    Jan 8, 2016 7:43 PM in response to spinalman33

    Richw2,

    Thanks for letting me know. I was afraid of that. I don't have a way to get a 64 bit version.

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