irishwoody
Level 1 (0 points)

Q: Upgraded to El Capitan - now I'm unable to login to app store or iTunes

From this computer (MacBook Air 10.11.2, 1.3Gz, 4GB DDR3) I am unable to login to anything that requires an Apple ID. Mainly the pain point is I can't get updates or download apps from the App Store and I can't use iTunes.

 

This happened after I upgraded to El Capitan. How can I resolve this or has anyone had a similar problem.

 

Thanks

MacBook Air, OS X El Capitan (10.11.2)

Posted on Dec 13, 2015 9:24 PM

Close
irishwoody

Q: Upgraded to El Capitan - now I'm unable to login to app store or iTunes

  • All replies
  • Helpful answers

  • by jeffd55,

    jeffd55 jeffd55 Dec 15, 2015 9:01 AM in response to irishwoody
    Community Specialists
    Dec 15, 2015 9:01 AM in response to irishwoody

    Hello irishwoody, 

     

    Thank you for using Apple Support Communities. 

     

    I see that you are having issues connecting to your App Store and iTunes Store. The following article provides the basics of troubleshooting a connection issue with the iTunes Store.

    If you can’t connect to the iTunes Store

     

    If you continue to have issues after this, please provide more information about specifics of the symptoms, what happens when you try to sign in, any recent Apple ID changes (password, email address, etc) or anything else you thing might help and we will continue from there. 

     

    Regards