Mail won't connect to Exchange

Question

Mail won't connect to Exchange

I have a MacBook Pro Retina and an iMac.

Both have El Captain and both have Mail connect to my corporate Exchange account.

My MacBook works perfectly with my Exchange account.

My iMac takes 15 minutes to connect to Exchange account and with every operation that requires connection to the server.

I've tried with both computers connecting to Exchange at the same time, and with each one individually. I've also tried turning off and on the auto discovery option on my iMac with no bliss.

Both computes have Microsoft Outlook which works perfectly on both systems.

Deleting and recreating the Exchange account on my iMac seem not to produce any effect.

Any ideas?

iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.2)

Posted on Dec 13, 2015 8:50 PM

Reply

Answer 1

jeffd55

Community Specialist

Dec 15, 2015 8:32 AM in response to PortugueseInCalgary

Hello PortugueseInCalgary,

Thank you for using Apple Support Communities.

I see that you are having issues with connecting to your corporate Exchange account on your iMac. You can use the following Apple Support article to troubleshoot your email connection issues.

If you can’t send or receive email on your Mac

Additionally, the following article from the Microsoft support site seems to relate to the issue you describe.

Outlook for Mac 2011 on OS X 10.11 hangs during account sync operation

Regards

Reply

Answer 2

Dec 15, 2015 12:35 PM in response to jeffd55

Thank you, Jeff!

My problem, however, is slightly different from the ones described in the article. Mail connects to Gmail and iCloud in seconds, but it takes ages to connect to my Exchange account. This only happens on my iMac. My MacBook works fine (and I've checked the settings are exactly the same).

Reply

Answer 3

jeffd55

Community Specialist

Dec 19, 2015 2:53 PM in response to PortugueseInCalgary

Hey PortugueseInCalgary,

It looks like at this point you might want to try another of our support options: https://getsupport.apple.com

Cheers

Reply

Answer 4

Dec 22, 2015 8:59 AM in response to PortugueseInCalgary

There was an interesting update to this... I usually have both my iMac and my MacBook connected to my Exchange account at the same time. Today, I had shut down my MacBook and I've turned on my iMac. Surprise, surprise!!! My Exchange account on my iMac works perfectly!!! I've turned on my MacBook and it is also working perfectly...

Not sure how long this is going to last, but I'm happy for now...

Does any of this make any sense???

Reply