iTunes freezes after I connect my iPad or the iPhone

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Level 1

5 points

iTunes freezes after I connect my iPad or the iPhone

Got a new iPhone 6s, updated its software and also updated the iPad's OS(Air 2) too.

iTunes required me to update it, so that it could work with my devices. Updated iTunes to 12.3.2.35 and **** descended onto my Windows 8.1 pc.
iTunes opens when clicked and as soon as either of the apple devices are connected, iTunes freezes. I've tried many fixes such as reinstalling the software, cleaning up many folders as said by this Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support. This procedure was to no avail. I read somewhere that selecting Preferences and unchecking automatic sync under Edit on the iTunes window would help, but sadly when I click the Preferences under the Edit tab, once again iTunes freezes even without the devices being connected. This is really frustrating, help.

Posted on Dec 14, 2015 12:18 AM

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Answer 1

norm123

Community Specialist

Dec 15, 2015 9:37 AM in response to Krishanth2k

Hey Krishanth2k,
I understand that iTunes freezes on you every time you plug your iPhone or iPad Pro. Let's see if we can get this sorted out.
Good job on the troubleshooting sos far. To continue it, I would start with booting up iTunes into Safe Mode. By doing that, it eliminates any plugin's you might have that may be contributing to the freezing. For more details, take a look at the the two articles below.
Fix unexpected quits or launch issues in iTunes for Windows
https://support.apple.com/en-us/HT203206
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203356
Take it easy

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Answer 2

Krishanth2k Author

Level 1

5 points

Dec 15, 2015 7:19 PM in response to norm123

Hello norm123,

I received your reply a bit late. Formatted my windows and everything is back to normal. Thanks for the trouble though!
Cheers Mate!

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Answer 3

norm123

Community Specialist

Dec 16, 2015 6:40 AM in response to Krishanth2k

Hi Krishanth2k,
It was not problem with the assist but sorry I was late getting back to you. Glad to hear that you got it sorted out either way.
Have a good day

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Answer 4

Mar 8, 2016 8:12 PM in response to Krishanth2k

I have this same problem also... What do you mean by "formatting windows"? I have reinstalled, opened in safe mode, repaired the files, and I am currently defragging my computer.

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