Tarkan
Level 1 (0 points)

Q: 10.9.5 Security Update 2015-008 installed yesterday and camera is not working

Hello,

 

Updated with the Security update 2015-008 yesterday on 10.9.5 and iMac 27 (Late 2013 - iMac14,2 Intel Core i7 3.5 GHz) camera (UVC Camera VendorID_1452 ProductID_34065) not working anymore in Skype, FaceTime or Photo Booth...

 

This is most annoying. Thanks for any tips or advice.

 

Tarkan

iMac, OS X Mavericks (10.9.5), i7, 3.5GHz, 32GB RAM, 512GB SSD

Posted on Dec 14, 2015 6:25 AM

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Tarkan

Q: 10.9.5 Security Update 2015-008 installed yesterday and camera is not working

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  • Helpful answers

  • by EZ Jim,Helpful

    EZ Jim EZ Jim Dec 14, 2015 8:26 AM in response to Tarkan
    Level 7 (22,547 points)
    Dec 14, 2015 8:26 AM in response to Tarkan

    One of these will fix your camera problem:

     

    (1) If restarting your Mac doesn't fix the problem,

     

    (2) use Apple's http://support.apple.com/kb/HT2090.

     

    (BTW - The Troubleshooting article calls the camera an "iSight".  However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD."  Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

     

    Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account.  Do NOT use the "Guest" account for this test.  If you do not have more than one user account for the testing, create a new one now.  If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

     

    A "Standard" user account is all you need for testing.

     

    (3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive.  Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

     

    (4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.2

  • by Tarkan,

    Tarkan Tarkan Dec 14, 2015 8:27 AM in response to EZ Jim
    Level 1 (0 points)
    Dec 14, 2015 8:27 AM in response to EZ Jim

    Thank you for the detailed explanations EZ Jim. I'll test these and keep this thread updated asap.

  • by Tarkan,

    Tarkan Tarkan Dec 14, 2015 9:25 AM in response to EZ Jim
    Level 1 (0 points)
    Dec 14, 2015 9:25 AM in response to EZ Jim

    Oh by the way, re-starting did not fix the problem, I tried that already.

  • by EZ Jim,

    EZ Jim EZ Jim Dec 15, 2015 7:18 AM in response to Tarkan
    Level 7 (22,547 points)
    Dec 15, 2015 7:18 AM in response to Tarkan

    Cheers for letting us know!

     

    It's always a good idea to try a restart to see if that resolves any problem.

     

    We will watch for your status update.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.11.2