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Dec 15, 2015 2:48 PM in response to mwalasekby sterling r,Hi there mwalasek,
It sounds like you are unable to access the iTunes Store on your computer. I would use the section titled "On your Mac or PC" from the following article to help you get that resolved:
If you can’t connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Thank you for using Apple Support Communities.
