Internet recovery problem 2002F

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Level 1

16 points

Internet recovery problem 2002F

Hi there,

The other day my Macbook Pro A1278 was about to run out of battery so I plugged in the charger. Almost immediately the screen went white and when I restarted it I saw a flashing file with a question mark. I launched internet recovery mode (command + r) and selected my local wifi network. But after I the wifi connects all I get is a spinning globe with the wifi name underneath and after 10/15 minutes I get a globe with an ! and am told to go to the apple support website with problem 2002F. Can anyone offer advice? I read on another forum that I may have to change my DNS and DHCP settings using DNSmasq but have so far been unable to do that. Any help would be greatly appreciated.

MacBook Pro

Posted on Dec 14, 2015 9:42 AM

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Answer 1

Best reply

ManSinha

Level 6

12,171 points

Dec 14, 2015 9:53 AM in response to Jships

See this thread and follow the instructions therein (with thanks to @ OGELTHORPE)

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Answer 2

keg55

Level 6

11,743 points

Dec 14, 2015 10:11 AM in response to Jships

delete

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Answer 3

Jships Author

Level 1

16 points

Dec 14, 2015 12:37 PM in response to ManSinha

All the solutions in that thread just lead back to the same 2002F problem. When I hold option down by itself I don't see two displays, only one asking to choose a network and when I connect the globe spins for 10 minutes and brings me to the apple/support page. Is there something wrong with my wifi network? What exactly is the 2002F problem?

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Answer 4

keg55

Level 6

11,743 points

Dec 14, 2015 12:52 PM in response to Jships

Internet Recovery mode is Command+Option+R. Recovery Mode from your hard drive is Command+R.

Internet Recovery uses your WiFi network to connect to Apple and their Recovery Servers. You would see a spinning globe with a progress bar underneath to show you the progress of Apple's OS X Utilities Menu load. But this shouldn't take 10 minutes. More like 3-5. I don't understand what you mean by "apple/support page". Once connected to Apple's Recovery Servers, you should see the OS X Utilities Menu.

Can you connect your Macbook Pro to your router using an ethernet cable? I'm assuming it's a early 2011 model?

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Answer 5

Jships Author

Level 1

16 points

Dec 14, 2015 1:11 PM in response to keg55

If I press Command+Option+R or Command+R the both bring me to the same place. They ask me to choose a network. I choose my local wifi network and type in the password. It returns to the choose a network page only now my network is selected and has full bars. Above that the globe spins for 10 minutes or so and then an exclamation mark appears in front of it and underneath it says apple.com/support- 2002F. The progress bar never shows up and neither does the OS X Utilities Menu or anything else. It just appears to connect to the wifi and eventually brings me to the 2002F page. What can I do differently to fix it?

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Answer 6

Jships Author

Level 1

16 points

Dec 14, 2015 1:13 PM in response to keg55

And I have tried plugging an ethernet cable into my computer and into the wifi base station but nothing different happens. Do I not need to access network information on the computer to set up an ethernet connection?

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Answer 7

keg55

Level 6

11,743 points

Dec 14, 2015 1:25 PM in response to Jships

I believe ethernet overrides WiFi. So, if you plugged in to your router with ethernet then that's the 1st connection the Mac should use. WiFi would be 2nd and probably why you're still asked for a network/passphrase to connect WiFi.

I don't know what else to suggest other than taking it to an Apple Store for diagnosis. It's possible that somehow your network connectivity has a hardware issue preventing you from connecting to the Internet when using ethernet or WiFi. Because that spinning globe should have a progress bar underneath if your Mac is truly connected to the Internet unless Apple's Recovery Servers are down for some reason.

Did your Mac come pre-installed with OS X Lion or above?

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Answer 8

Jships Author

Level 1

16 points

Dec 14, 2015 1:34 PM in response to keg55

I have tried changed the security and DNS settings on my network but so far that hasn't work. Maybe I'll take it to a friend's and try it on their network before I take it to get repaired. I don't believe it came pre-installed with Lion but I haven't installed or updating anything that recently in the future.

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Answer 9

keg55

Level 6

11,743 points

Dec 14, 2015 1:45 PM in response to Jships

If your Mac did not come pre-installed with OS X Lion (10.7) or above then your Mac is not able to do Internet Recovery Mode or Recovery Mode which is why you're seeing the error.

Recovery Mode needs a Recovery HD that only comes installed with 10.7 or above. Internet Recovery Mode requires a firmware modification to use it. So I can only assume yours came with OS X Snow Leopard (10.6). This means you should have the original install DVDs that came with the system. And since you've never upgraded to 10.7 or above you will need to use your install DVD and boot from that. Insert the DVD into your CD/DVD drive, restart with the C key pressed. You should be able to use Disk Utility to try and repair your internal drive or erase it and reinstall OS X Snow Leopard.

I hope you have a back up so you can restore your user accounts, apps and data.

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Answer 10

OGELTHORPE

Level 9

57,305 points

Dec 14, 2015 1:52 PM in response to Jships

A model number A1278 can be any 13" MBP from 2009 to 2012. What EXACT year is your MBP?

Ciao.

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Answer 11

Jships Author

Level 1

16 points

Dec 14, 2015 1:56 PM in response to keg55

I think I must be mistaken then because it says 'starting internet recovery mode- this may take a while' before it offers the network choices.

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Answer 12

Jships Author

Level 1

16 points

Dec 14, 2015 7:21 PM in response to OGELTHORPE

It's a 2012

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Answer 13

OGELTHORPE

Level 9

57,305 points

Dec 15, 2015 10:38 AM in response to Jships

A 2012 MBP did come with Lion as the original OSX. keg55 has given you correct advice and I can only add that to use the Internet Recovery (OPTION + COMMAND + R) requires a very solid Internet connection. Sometimes it also requires a lot of patience to connect to the Apple servers.

If no success, the do make an appointment at an Apple store genius bar. They can install an OSX for you. If you take that option, make certain that your ID is used. Once I had the store ID entered and I could not perform any updates on that MBP.

Ciao.

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Answer 14

my ginger

Level 5

4,904 points

Dec 15, 2015 10:49 AM in response to Jships

If using WIFI it also likes WPA2 encryption. If you get to the recovery through your internet connection, you will have to use the disk utilities option to check and verify your drive.

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