Unable to set up backup since upgraded to iOS 9.2

Question

Unable to set up backup since upgraded to iOS 9.2

Usually, the steps to back up my iPhone to the Cloud are

Connect your device to a Wi-Fi network.
In iOS 8 or later, tap Settings > iCloud > Backup.
choose Backup Now

There is no place to select Backup anymore.

When I look to see if it does it automatically, it shows 0 for backup.

This is one among several problems with upgrading to iOS 9.2 from 9.1.

Please advise.

Thank you in advance.

iPhone 6s Plus, iOS 9.2

Posted on Dec 14, 2015 12:01 PM

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Answer 1

Dec 14, 2015 1:06 PM in response to galaxyfarawayR2D2

I had a similar problem after my iOS update. My back up wouldn’t complete, it showed up as 0 Kb, the next back up showed up as 0Kb and I didn’t get an option to delete my existing back up.

I turned back up off and whilst I didn’t then get an option to delete my previous back up, the previous back up (0 Kb) did disappear of it’s own accord. I was then able to turn back up back on, the 0 Kb back up did not reappear and I was able to start and complete a new back up.

Some have reported that after they turn back off, the previous back up (0 Kb) does not disappear or that if it does it reappears when back up is turned back on (although they are then able to make a new back up providing they have space).

It seems that in some case the 0Kb back up is corrupted data and does indeed take up space in the cloud and it doesn’t appear that this can be removed by the user, if this is what has happened in your case, contact Apple Support, (change country if necessary) they have been able to remove the corrupted data for some users. If this link doesn’t work for you, select ‘Support’ from the black menu at the top of the page and then choose ‘More Products’ on the page that appears.

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