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All replies
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Helpful answers
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Dec 14, 2015 12:48 PM in response to eldadoby lllaass,Not knowing what you mean by "does not work":
If not:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
One user reported that placing the iPod in the freezer fixed the problem.
Also heating sometimes works. See:
Why can't I select my wifi settings?
A trick that works frequently with iPhones:
Settings > AirPlane Mode ON, Do Not Disturb ON
Power down and wait 5-10 minutes
Power up
Settings > AirPlane Mode OFF, Do Not Disturb OFF
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then
Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Dec 14, 2015 1:15 PM in response to lllaassby eldado,The device recognize networks, is connects, then after a few seconds or a minute it disconnects automaticaly, after that aftew some minutes it connects again. if you open the settings on wifi, it shows all networks available but it keeps disconnecting and connecting.
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Dec 14, 2015 1:22 PM in response to eldadoby lllaass,Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Dec 14, 2015 1:29 PM in response to lllaassby eldado,Does the iOS device connect to other networks? It is the same for all netwoks I tried . home . office . etc
Does the iOS device see the network?
Any error messages?
Do other devices now connect? Other devices do not have any problems
Did the iOS device connect before? the problem presented since the iOs update
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. DONE
- Power off and then back on your router DONE
.- Reset network settings: Settings>General>Reset>Reset Network Settings DONE
- iOS: Troubleshooting Wi-Fi networks and connections
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See: DONE
- Restore to factory settings/new iOS device. DONE
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Dec 14, 2015 1:44 PM in response to eldadoby lllaass,Then you are left with
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
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Dec 15, 2015 5:57 AM in response to lllaassby Wmdpowell518,having problem connecting to wifi. iPhone 6 ios 9.2. Two 5c, 6s and other devices connect fine. tried resetting network, router restore phone. Works when right next to router but not a few feet away.
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Dec 15, 2015 6:54 AM in response to Wmdpowell518by lllaass,If this happens with other networks that would indicate a poor/loose antenna connection.
Make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.