I followed all the steps outlined in support for troubleshooting why home sharing is not working. Nothing helped. Any more ideas? Have updated iTunes on both pc and laptop and both are running Windows 10
You may try turning off your firewall. This is what worked for me when my apple tv wouldn't load my itunes library.
To be clear - Did you turn off your firewall on your mac or is there an option to turn off firewall on the Apple TV?
I did turn off my firewall on my imac. System preferences, Security & Privacy, Firewall.
I know this is a late response. It seems a lot of people are having the same issue.
I also had this problem recently after adding McAfee Internet Security on my MAC. You might have two firewalls in place: (1) the one on your MAC and (2) a secondary firewall such as McAfee, Norton or other application. Your secondary firewall might be setting up your internet connection as a public network, blocking out all incoming connections. If you set your secondary firewall as a home/work network - you home sharing should work as intended.
Good luck and hopefully this helps.
Home sharing not working after following all the apple support steps
