icloud not backing up

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icloud not backing up

I have an iphone 5s, currently running iOS 9.2 (all updated). I have had difficulties backing up to icloud for months now. When I get a new phone, I always set the settings to auto backup. I have no idea when it started, but sometime around August 2015, I noticed that my phone was not backing up. I started getting an error that my iphone wasn't backed up. Since then, I have not been able to get it to backup to icloud. I have plenty of space, and my ipad backs up without issue. I've since deleted the old back up I had to try and start over, so my iphone now says it hasn't been backed up in over 64 weeks! I used to think it was internet related, as I've had spotty internet at times, but I'm on a new network with no issues. I've signed out of icloud and signed back in, tried manually backing up etc. It always says "the backup couldn't be completed." Under icloud it says it's never had a backup.

Any suggestions you all know to try? I've tried searching the forums and just haven't found the answer that might work.

Thanks in advance!

Sara

iPhone 5s, iOS 9.2

Posted on Dec 14, 2015 6:40 PM

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Answer 1

Brett L

Community Specialist

Dec 16, 2015 6:42 AM in response to sjsanto

Hi sjsanto,

It sounds like you are having an issue with backing up your iPhone to iCloud. I am sure this is frustrating, I would be bothered if I was unable to keep the data I have on my iPhone safe as well. Let's see if we can get your backups running smoothly.

I would suggest that you troubleshoot using the steps in this article - Get help backing up your device in iCloud.

Specifically -

A message says my backup could not be completed

Make sure you're connected to the Internet with Wi-Fi.

If possible, try connecting to a different Wi-Fi network.

See if you have enough iCloud storage for your backup, and get more storage if you need it.

If you need more help, contact Apple Support.

Thanks for using Apple Support Communities.

Sincerely.

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