24road
Level 1 (0 points)

Q: Problems since 9.2 update

My apps crash regularly, the screen doesn't readily rotate from portrait to landscape, and my fingerprints are no longer being recognized on my phone 6 nor my iPad Air 2. On my iPad  I have a serious pregnant pause in book apps when trying to turn pages on my iPad.

 

I have tried hard resets, reloading apps, closing out apps completely, entering new fingerprints, etc., etc., etc..

iPad Air 2 WiFi, Cellular, iOS 9.0.2

Posted on Dec 14, 2015 9:22 PM

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24road

Q: Problems since 9.2 update

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  • by sterling r,

    sterling r sterling r Dec 16, 2015 7:56 AM in response to 24road
    Community Specialists
    Dec 16, 2015 7:56 AM in response to 24road

    Hi there 24road,

     

    It sounds like you have multiple issues with your phone after updating your software to iOS 9.2. It seems as though you've done the troubleshooting I would have for this issue already. The next best step to do would be to backup your device to iTunes, then restore it as new and verify that it works:
     
    How to erase your iOS device and then set it up as a new device or restore it from backups


    If it does, then restore your backup. This process will either verify it still works and the software just needed reinstalled from scratch, or isolate the issue to the backup file itself. 

     

    Based on the symptoms I do not feel this is a hardware issue so these steps should lead you to a resolution. Thank you for using Apple Support Communities, let us know how that goes!