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Helpful answers
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Dec 15, 2015 2:36 AM in response to kuxz2008by thunderzzz,Error 53 refers to hardware issues. Info from official support article:
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
If you still see the error message, check for outdated or modified software.
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Dec 15, 2015 2:45 AM in response to thunderzzzby kuxz2008,I've tried all the above steps and the problem still persist.
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Dec 15, 2015 2:48 AM in response to kuxz2008by thunderzzz,Have you tried the last suggested step on the website? Take you device to the nearest Apple Store for further diagnostics.
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Dec 15, 2015 2:55 AM in response to thunderzzzby kuxz2008,I'm living in Singapore and there is no Apple store in Singapore.
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Dec 15, 2015 2:59 AM in response to kuxz2008by thunderzzz,Where did you buy your iPhone? If you have relatives or friends abroad where Apple Store is available send your device to them and ask to take your device to the Apple Store.
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Dec 15, 2015 3:15 AM in response to kuxz2008by KiltedTim,Error 53 is a hardware problem related to Touch ID. Most often seen when updating or restoring a phone that has had the screen and/or home button replaced by someone other than Apple. If that's the case, it can not be fixed.
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Dec 15, 2015 3:16 AM in response to thunderzzzby kuxz2008,I brought it from a local telco shop. My iPhone 6 is no longer under warranty as the phone was brought in last Oct 2014.
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Dec 15, 2015 3:18 AM in response to KiltedTimby kuxz2008,The screen and the touch ID have not been replaced since I purchased my iPhone in Oct 2014. Does Apple provide a repair for the touch ID even if the iPhone is no longer under warranty ?
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Dec 15, 2015 7:15 AM in response to kuxz2008by KiltedTim,Apple offers out of warranty repair and replacement services in most countries.
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Dec 15, 2015 8:39 PM in response to KiltedTimby kuxz2008,In the case of error 53, does apple offer repair for the touch id or 1 to 1 replacement?
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Dec 16, 2015 1:26 AM in response to thunderzzzby kuxz2008,Roughly how much will it cost for a replacement?
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Dec 16, 2015 5:55 AM in response to kuxz2008by imobl,$299 US, adjust for your location as needed. Be advised that Out of Warranty
replacement is available only in the country of original purchase for the iPhone
being replaced. Since the iPhone you purchased was from your local telco shop, if
they are not an Apple authorized iPhone reseller, the iPhone may be a grey market
item and you may not be able to get Out of Warranty replacement in your country.