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Helpful answers
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Dec 16, 2015 12:07 PM in response to dainafromturraby alex_h1,Hello dainafromturra,
Thanks for using Apple Support Communities.
I understand from your post that your iPhone has become unresponsive when trying to update over the air. To help troubleshoot this issue please update by using iTunes on your computer.
Update your device using iTunes
If you can’t update wirelessly, you can update with iTunes. If your computer uses the Personal Hotspot on the iOS device that you’re updating, connect your computer to a different network.
- Install the latest version of iTunes on your computer.
- Connect your device to your computer.
- Open iTunes and select your device.
- Click Summary, then click Check for Update.

- Click Download and Update.
If you see error messages in iTunes or need more space to update
Get help when you see error messages while updating your device with iTunes. Or if you need more space for an update, you can delete content from your device manually.
Update the iOS software on your iPhone, iPad, or iPod touch
Take care.
