KeeganGoHawks
Level 1 (0 points)

Q: MacBook Pro mid 2012 non retina kernel panic and weird display issue

Screen Shot 2015-12-15 at 1.15.17 PM.png

 

hello all, I am having a problem with my MacBook, after many google searches I have not been able to find an identical problem. My display will freeze up, sometimes with weird lines/blocks (see attached photo) and then will kernel panic and crash. When it restarts I've encountered three different scenarios, 1. It will boot up normally 2. It will beep three times, turn off and attempt to turn on again, and 3. The flashing globe. I believe that this could be the result of a loose component, because the issue will happen almost anytime I make a quick movement with my MacBook. Please help! I would like to further diagnose the problem so that it can be repaired quickly. Thanks!

MacBook Pro, OS X El Capitan (10.11), Mid 2012

Posted on Dec 15, 2015 11:16 AM

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KeeganGoHawks

Q: MacBook Pro mid 2012 non retina kernel panic and weird display issue

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  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Dec 15, 2015 11:41 AM in response to KeeganGoHawks
    Level 9 (52,776 points)
    Mac OS X
    Dec 15, 2015 11:41 AM in response to KeeganGoHawks

    Check to see if the MBP had a kernel panic.  If so, log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    Also run an Apple Hardware Test:

     

    https://support.apple.com/en-us/HT201257

     

    Note that an error free AHT is NOT definitive.

     

    Ciao.

  • by KeeganGoHawks,

    KeeganGoHawks KeeganGoHawks Dec 15, 2015 12:11 PM in response to OGELTHORPE
    Level 1 (0 points)
    Dec 15, 2015 12:11 PM in response to OGELTHORPE

    oops. knew I was forgetting something.

    Here is a report from one of the crashes :

    Anonymous UUID:       92B5663C-6062-FEED-8879-72F122DAA83C

     

    Tue Dec  8 16:03:00 2015

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff8020dd6bba): Kernel trap at 0xffffff8020d29928, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffffa82b834b96, CR3: 0x00000000224a1001, CR4: 0x00000000001626e0

    RAX: 0x0000002800000a06, RBX: 0xffffff802b834198, RCX: 0x0000000000000000, RDX: 0xffffff802b8341f8

    RSP: 0xffffff90bb5fb9a0, RBP: 0xffffff90bb5fb9d0, RSI: 0xffffff90bb5fba4c, RDI: 0xffffff802b8341a0

    R8:  0xffffff802b834198, R9:  0x0000000080000000, R10: 0x0000014000000100, R11: 0x0000000000000100

    R12: 0xffffff90bb5fba4c, R13: 0xffffff802b8341a0, R14: 0xffffff80324bc920, R15: 0xffffff802b8341a0

    RFL: 0x0000000000010282, RIP: 0xffffff8020d29928, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0xffffffa82b834b96, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 1

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff90bb5fb630 : 0xffffff8020ce5307

    0xffffff90bb5fb6b0 : 0xffffff8020dd6bba

    0xffffff90bb5fb890 : 0xffffff8020df4313

    0xffffff90bb5fb8b0 : 0xffffff8020d29928

    0xffffff90bb5fb9d0 : 0xffffff8020d28b12

    0xffffff90bb5fbb00 : 0xffffff8020cca150

    0xffffff90bb5fbb40 : 0xffffff8020d0d22d

    0xffffff90bb5fbb70 : 0xffffff8020d07c69

    0xffffff90bb5fbbd0 : 0xffffff80211a4b69

    0xffffff90bb5fbc10 : 0xffffff80211a4937

    0xffffff90bb5fbc50 : 0xffffff80211a3c07

    0xffffff90bb5fbcc0 : 0xffffff8021198804

    0xffffff90bb5fbf60 : 0xffffff802122afd1

    0xffffff90bb5fbfb0 : 0xffffff8020df4b16

     

    BSD process name corresponding to current thread: launchd

     

    Mac OS version:

    15B42

     

    Kernel version:

    Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:xnu-3247.10.11~1/RELEASE_X86_64

    Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

    Kernel slide:     0x0000000020a00000

    Kernel text base: 0xffffff8020c00000

    __HIB  text base: 0xffffff8020b00000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

    System uptime in nanoseconds: 5375024915241

    last loaded kext at 3626751988777: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa3979000, size 32768)

    last unloaded kext at 3721031627161: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7fa3979000, size 32768)

    loaded kexts:

    com.intel.kext.intelhaxm 1.1.5

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.20.21

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 272.50.31

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleMikeyDriver 272.50.31

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleBacklight 170.8.1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleIntelHD4000Graphics 10.1.0

    com.apple.driver.AppleIntelFramebufferCapri 10.1.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 37

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.driver.AirPort.Brcm4360 1010.14.1a4

    com.apple.iokit.IOAHCIBlockStorage 2.8.0

    com.apple.iokit.AppleBCM5701Ethernet 10.1.11

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleAHCIPort 3.1.5

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 272.50.31

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.CoreCaptureResponder 1

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

    com.apple.iokit.IOBluetoothFamily 4.4.2f1

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.driver.AppleHDAController 272.50.31

    com.apple.iokit.IOHDAFamily 272.50.31

    com.apple.iokit.IOAudioFamily 204.1

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IOSurface 108.0.1

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.iokit.IOAcceleratorFamily2 203.10

    com.apple.AppleGraphicsDeviceControl 3.11.33b1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 250.4

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 5.0.6

    com.apple.iokit.IOAHCISerialATAPI 2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.iokit.IO80211Family 1101.24

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOFireWireFamily 4.5.8

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOAHCIFamily 2.8.0

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 415

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

    note that I uninstalled the intel.haxm kernel extension, but regardless this issue persisted previous to me downloading the extension and after removing it.

    I've ran a few hardware tests, all clean.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 15, 2015 12:14 PM in response to KeeganGoHawks
    Level 10 (208,037 points)
    Applications
    Dec 15, 2015 12:14 PM in response to KeeganGoHawks

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keeping your confidential data secure during hardware repair

    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by KeeganGoHawks,

    KeeganGoHawks KeeganGoHawks Dec 15, 2015 12:18 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 15, 2015 12:18 PM in response to Linc Davis

    Thanks Linc, however right now I'm seeing if anyone out there on the forums is aware of the source of this issue/ has experienced it before. I've heard horror stories of people experiencing somewhat similar issues ( I think covered by the big retina issue they had a class action suit for) and going in, having the genius bar tell them they need a new logic board, and then the issue persisting. If possible I would even like to fix the issue myself, as my macbook is under warranty.

  • by my ginger,

    my ginger my ginger Dec 15, 2015 12:22 PM in response to KeeganGoHawks
    Level 4 (2,472 points)
    Dec 15, 2015 12:22 PM in response to KeeganGoHawks

    The page fault is memory, but the rest is cpu. I would follow Link's advise as you are not going to fix this on your own.