HT204075: If you can’t send or receive email on your Mac

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dagelie

Q: mail freezes

mail freezes and I can only close it...

iMac, iOS 9.1

Posted on Dec 15, 2015 11:49 AM

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Q: mail freezes

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 15, 2015 1:22 PM in response to dagelie
    Level 10 (207,926 points)
    Applications
    Dec 15, 2015 1:22 PM in response to dagelie

    When Mail freezes, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by macfan_melbourne,

    macfan_melbourne macfan_melbourne Dec 20, 2015 1:53 AM in response to dagelie
    Level 1 (0 points)
    Dec 20, 2015 1:53 AM in response to dagelie

    I discovered the same problem as well. I think its related to the latest release 10.11.2 as I have had El Capitan installed almost since the release date and there were no problems until now. I've had quite a few problems with this version of OS X including the time it took for Spotlight to update its database. The biggest problem was with mail. Using IMAP caused some problems so I switched every account to POP (except icloud mail).

     

    My latest problem is mail freezing. It also causes some apps like Safari not to accept mouse clicks. The only way for me to get back to Safari is to click on some other app e.g. Finder and then Safari.

     

    Mail's does not appear to unfreeze. I have to Force Quit it. But really this does not really help since on restarting Mail, it will freeze after a few seconds and become quite useless.

     

    I'm at a loss what to do now since I am quite dependent on email.

  • by yebdox,

    yebdox yebdox Dec 20, 2015 8:40 AM in response to macfan_melbourne
    Level 1 (17 points)
    Mac OS X
    Dec 20, 2015 8:40 AM in response to macfan_melbourne

    I was having this trouble before this latest release. Mine will eventually unfreeze if I wait a couple of minutes, though I don't know if this is a consistent process. I'm going to leave my activity monitor up for a while and see if I notice anything when it happens.