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by Jonathan UK,Dec 16, 2015 2:37 AM in response to darenfromroebling
Jonathan UK
Dec 16, 2015 2:37 AM
in response to darenfromroebling
Level 7 (33,944 points)
Apple WatchHi Daren
Try charging your watch. Check that:
- All plastic wrapping has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch and the concave head of the charging cable are clean and dry (clean them with a lint-free cloth and retry).
- The charging head is directly aligned with the back of the watch and touching it fully (some stands might hinder this).
- You are using only the genuine Apple Magnetic Charging Cable.
- If plugging into mains power, you are using the genuine Apple USB Power Adapter.
- Besides the adapter that is supplied with the watch, the cable can also be used with the Apple 5W (iPhone) or 12W (iPad) USB Power Adapter (or with Apple-certified third-party equivalents) - test also with these if you have them.
- If charging via USB, ensure that you use a USB 2.0 or 3.0 port, the computer remains on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
- If the battery is very low, you may need to wait for a few minutes before the green lightning bolt appears (confirming that charging has started).
More information:
Check your battery and charge your Apple Watch - Apple Support
If your Apple Watch doesn't respond or won't turn on - Apple Support
If you have followed these steps and have also tried restarting - or, if that didn't help, force restarting - your watch ^, contact Apple Support or make a Genius Bar reservation with a view to having your watch and/or power accessories checked under warranty:
https://www.apple.com/support/watch/contact/
^ To restart : press and hold the side button until you see the Power Off slider, drag it to turn off (wait until it does), then press and hold the side button until you see the logo.
To force restart: press and hold both the side button and Digital Crown for at least 10 seconds, until you see the logo.
