zach1liles

Q: Mac mini says ethernet cable is not plugged in when it is

Hey all. Just got this mac mini within the year, wifi kicks me off every now and then and just a couple weeks ago the ethernet no longer works. When I run windows in bootcamp, however, it can connect through the ethernet port, telling me this is not a hardware problem or on the router's end. Many people have been reporting bugs with OS X El Capitan and I am suspect to believe that this is the center of my problems. Already ran network diagnostics, continues to just give me a message that nothing is plugged in, reset the NVRAM, and reset all my network settings. Any fixes?

Mac mini, OS X El Capitan (10.11.2)

Posted on Dec 15, 2015 8:10 PM

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Q: Mac mini says ethernet cable is not plugged in when it is

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  • by K Shaffer,

    K Shaffer K Shaffer Dec 15, 2015 8:20 PM in response to zach1liles
    Level 6 (14,289 points)
    Desktops
    Dec 15, 2015 8:20 PM in response to zach1liles

    There likely is a console log file that should relate to the action or occurrence you

    notice, in the time/minute/second the issue happens. This and other testing, may

    lead to a good reason to consider professional diagnostic and perhaps repair if

    there is some hardware ailment behind the problem.

     

    Which Mini version do you have? Some that shipped with an older OS X then up-

    graded to El Capitan, had graphic issues in Late 2012 build series; not sure if any

    like that show up in newer hardware that uses newer graphics & other hardware.

    Could be a problem that intermittently occurs; but log files may show events that

    otherwise may not be detected until they reach a tipping point.

     

    Not sure why the Ethernet should fail to work when booted in OS X 10.11.x yet

    work adequately in a Windows OS. (windows users had said their mac was a

    great machine for their os experience; I doubt this is what they meant though)

     

    Hopefully you can find clues as to what is happening, or consider an appointment

    with an Apple Store Genius (if available) or an Authorized Apple service provider

    for diagnostic testing; and hopefully the issue can be resolved under AppleCare.

     

    Good luck!

  • by zach1liles,

    zach1liles zach1liles Dec 15, 2015 9:23 PM in response to K Shaffer
    Level 1 (0 points)
    Dec 15, 2015 9:23 PM in response to K Shaffer

    Only log that occurs when trying to connect is "...-[NETClientConnection effectiveBundleID] using process name apsd as bundle ID (this is expected for daemons without bundle ID"

     

    Not really big on lines, I'd sooner just go back to windows 7 OS.

     

    Also its a late 2014 model, just got it spring this year however.

  • by K Shaffer,

    K Shaffer K Shaffer Dec 15, 2015 11:43 PM in response to zach1liles
    Level 6 (14,289 points)
    Desktops
    Dec 15, 2015 11:43 PM in response to zach1liles

    The Mac Mini build model you have is the current one, for the most part

    the numbers change when there is an update in hardware, sometimes...

     

    And there was a significant change between the Late 2012 models and

    following Late 2014; the Late 2012 was in production & still available up

    until the week or so (online availability varied from retail store) the 2014

    model appeared. The Late 2012 were sought after by some; however a

    top-end Late 2014 with max RAM and larger capacity SSD, with only

    two core has a few noticable strengths, than the quad-core Late 2012 i7.

    The graphic processors likely are a noticable upgrade in the 2014 build.

     

    The now discontinued Late 2012 shipped stock with 5400-RPM HDDs.

    A rotational hard drive could be seen as a bottleneck, at times. These

    can be swapped-out with SSD or 7200-RPM HDD for performance gain.

     

    Your model specs are current, according to http://mactracker.ca app

     

    Introduced    October 2014

    Discontinued    --

    Model Identifier    Macmini7,1

    Model Number    A1347

    EMC    2840

    Order Number    MGEM2LL/A (1.4 GHz), MGEN2LL/A (2.6 GHz), MGEQ2LL/A (2.8 GHz)

     

    • Had you inquired of, or tried using, a Thunderbolt to Ethernet adapter MD463ZM/A ?

    Apple Thunderbolt cables and adapters - Apple Support

     

    There may be a hardware issue in the computer, however you may not be

    able to detect the cause; and if sporadic or inconsistent, a pro may have a

    harder time finding it since the problem has to show during the test. A few

    tests can run a long time. Also, older cables or damaged ones can cause

    problems; testing or troubleshooting would utilize known-good new cables.

     

    Hopefully you can find and eliminate the cause of the problem. Can't say

    much about windows seven, however with vintage correct hardware, the

    Snow Leopard 10.6.8 is a durable and capable system; one of the best &

    may be better than Tiger 10.4.11, in its best match (obsolete) hardware...

     

    The computer should be tested by an authorized Apple technician while

    there may be time; a hardware issue could be the cause of this problem.

     

    Good luck in this matter!

  • by John Lockwood,

    John Lockwood John Lockwood Dec 16, 2015 2:27 AM in response to zach1liles
    Level 6 (9,255 points)
    Servers Enterprise
    Dec 16, 2015 2:27 AM in response to zach1liles

    Things to check.

     

    • Try a different network socket
    • Try a different network cable

     

    As an example of where 'strange' things can happen, if you have a Gigabit capable network switch and your Mac is also Gigabit Ethernet capable but some or all of the cabling between your Mac and the switch is not Gigabit capable because either it is too old e.g. Cat3 or because only 4 of the wires are connected instead of all 8, then it might struggle to negotiate a connection.