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All replies
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Helpful answers
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Dec 16, 2015 2:56 AM in response to ceol1by Cunnla,Hi,
How did you try to upgrade and what went wrong?
Check out this Apple article. Upgrade to OS X El Capitan - Apple Support
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Sep 6, 2016 2:59 AM in response to Cunnlaby ceol1,Hi,
It is now a year at least since I tried to upgrade to El Capitan. I can't do it. 3 Apple technicians couldn't do it on the phone with me either so there's NO chance I'm going to do this on my own.
I'm running OS X 10.9.5 (13F1911) on a 27" iMac.
I do not know what to do, I've been talked through clean installs and everything that the Apple guys tried and they said they would get back to me but they never did. It sounds as if they just want to wash their hands of it.
Can anyone help?
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Sep 6, 2016 3:02 AM in response to ceol1by ceol1,..Forgot to say..On the El Capitan page the last time I tried to install, it is now on 'pause' and it says .'waiting' it hasn't moved from that for hours and I can not get it off that...even when I close down and reboot.