dkb2503

Q: Touch ID on my iPhone 6s doesn't work while it's on charging  

Touch id doesn't work when my iphone 6s is on charging I purchased it on 9/12/15.

iPhone 6s, iOS 9.2

Posted on Dec 16, 2015 9:25 AM

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Q: Touch ID on my iPhone 6s doesn't work while it's on charging  

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  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Dec 16, 2015 9:27 AM in response to dkb2503
    Level 6 (8,424 points)
    Desktops
    Dec 16, 2015 9:27 AM in response to dkb2503

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


     

    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

     

    As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

    More info here:

    https://support.apple.com/en-us/HT201263


    If these steps don't work, contact Apple and ask for help. Your phone is still under warranty, so you can get everything fixed/replaced at no cost.

    https://www.apple.com/support/iphone/contact/

  • by oortooless,

    oortooless oortooless Dec 25, 2015 3:01 PM in response to dkb2503
    Level 1 (0 points)
    Dec 25, 2015 3:01 PM in response to dkb2503

    HI,

     

    I have similar problem with my iPad Air 2, iOS 9.2. I noticed that Touch ID works when I charging it from MacBook Pro. It doesn't work when I charge it from a wall plug using genuine charges and cable.

  • by shh22,

    shh22 shh22 Sep 13, 2016 7:03 PM in response to dkb2503
    Level 1 (4 points)
    iPhone
    Sep 13, 2016 7:03 PM in response to dkb2503

    I Have this issue too