EllaMaxZara

Q: I am trying to open Mac App Store screen is blank only headings and wheel keeps spinning i was trying to do latest update

I was trying to download latest update for El Capitan then i open App Store one the headings come up and the wheel keeps spinning I can go no further

iMac, OS X El Capitan (10.11.1)

Posted on Dec 16, 2015 1:27 PM

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Q: I am trying to open Mac App Store screen is blank only headings and wheel keeps spinning i was trying to do latest update

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Dec 16, 2015 5:23 PM in response to EllaMaxZara
    Level 9 (72,243 points)
    iTunes
    Dec 16, 2015 5:23 PM in response to EllaMaxZara
  • by Linc Davis,

    Linc Davis Linc Davis Dec 16, 2015 5:26 PM in response to EllaMaxZara
    Level 10 (208,000 points)
    Applications
    Dec 16, 2015 5:26 PM in response to EllaMaxZara

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by dkegel,

    dkegel dkegel Sep 21, 2016 7:56 AM in response to Linc Davis
    Level 1 (4 points)
    Sep 21, 2016 7:56 AM in response to Linc Davis

    9/21/16 9:53:20.299 AM com.apple.xpc.launchd[1]: (com.apple.WebKit.WebContent.B438CF13-DEFA-45E5-B38D-56334E4B400F[542]) Trampoline was terminated before jumping to service: Killed: 9

     

    9/21/16 9:53:26.740 AM App Store[543]: Unknown class FRToolbar in Interface Builder file at path /System/Library/PrivateFrameworks/StoreUI.framework/Resources/Base.lproj/FRStor eViewController.nib.

     

    9/21/16 9:53:27.085 AM sandboxd[130]: ([543]) App Store(543) deny mach-lookup com.apple.storeaccountd.daemon

     

    9/21/16 9:53:27.109 AM sandboxd[130]: ([543]) App Store(543) deny mach-lookup com.apple.storeassetd.daemon

     

    9/21/16 9:53:27.141 AM sandboxd[130]: ([543]) App Store(543) deny mach-lookup com.apple.storeaccountd.daemon

     

    9/21/16 9:53:27.170 AM sandboxd[130]: ([543]) App Store(543) deny mach-lookup com.apple.storeassetd.daemon

     

    9/21/16 9:53:28.081 AM sandboxd[130]: ([543]) App Store(543) deny mach-lookup com.apple.storeaccountd.daemon

     

    9/21/16 9:53:31.215 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:53:38.703 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:53:42.422 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:53:43.010 AM com.apple.xpc.launchd[1]: (com.jamfsoftware.task.Every 15 Minutes[545]) Could not find and/or execute program specified by service: 2: No such file or directory: /usr/sbin/jamf

     

    9/21/16 9:53:43.010 AM com.apple.xpc.launchd[1]: (com.jamfsoftware.task.Every 15 Minutes[545]) Service setup event to handle failure and will not launch until it fires.

     

    9/21/16 9:53:48.085 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:53:52.756 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:53:57.897 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:54:02.004 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:54:08.268 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:54:12.663 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:54:17.917 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:54:22.772 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:54:44.411 AM XPCKeychainSandboxCheck[547]: Can't get sandbox fs extension for /var/root/Library/Preferences/com.apple.security.plist

     

    9/21/16 9:55:03.186 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:55:06.214 AM launchservicesd[76]: Process 533 (Activity Monitor.app) attempted to bypass check for entitlement "com.apple.private.launchservices.allowedtoget.LSActivePageUserVisibleOriginsKe y" while running as root. This is no longer a supported configuration. Please file a radar against that process to adopt that entitlement.

     

    9/21/16 9:55:12.310 AM Safari[413]: tcp_connection_tls_session_error_callback_imp 22 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

  • by dkegel,

    dkegel dkegel Sep 21, 2016 7:57 AM in response to Linc Davis
    Level 1 (4 points)
    Sep 21, 2016 7:57 AM in response to Linc Davis

    PLEASE PLEASE Help me here. I'm trying to load some programs on my classroom computers, but after I loaded El Capitan on the school macs the app store won't load.