iMessage not working after iOS 9.2 update

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Level 1

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iMessage not working after iOS 9.2 update

My wife has an iPad Mini 4 (Wi-Fi only), and ever since the iOS 9.2 update installed, she has been unable to use iMessage. She has an Android phone, but uses iMessage on her iPad to text me on my iPhone.

Going to Settings>Messages and turning iMessage OFF worked. We read that one possible fix was to try this, restart the device, and turn iMessage back ON. Well, iMessage cannot be turned ON (the "switch" will not stay in the ON position). Going to Messages from the home screen brings up a dialog asking for FaceTime activation. She puts in her username and password, and it stalls out. Eventually it returns a message that I can't recall right now (without the device in front of me), but something along the lines of FaceTime cannot be activated at this time. Keep in mind, this is when in Messages, she did not select FaceTime.

Has anyone else encountered this?

iPad Mini, iOS 9.2

Posted on Dec 16, 2015 2:24 PM

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Answer 1

ckuan

Level 10

120,932 points

Dec 16, 2015 2:27 PM in response to Trickmatic

FaceTime & iMessage need to be active.

Using iMessage

http://support.apple.com/kb/HT3529

Troubleshooting iMessage activation:

http://support.apple.com/en-us/HT201422

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Answer 2

Trickmatic Author

Level 1

0 points

Dec 16, 2015 2:30 PM in response to Trickmatic

Clarification...

A screen comes up that says "Sign in with your Apple ID to activate iMessage."

After entering her information, it stalls for a long while, then returns the following in a pop-up:

Verification Failed

There was an error connecting to the Apple ID server.

OK

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Answer 3

Trickmatic Author

Level 1

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Dec 16, 2015 2:35 PM in response to ckuan

None of the steps under Troubleshooting iMessage activation help. We have tried them all, and get the message I noted in my last reply:

A screen comes up that says "Sign in with your Apple ID to activate iMessage."

After entering her information, it stalls for a long while, then returns the following in a pop-up:

Verification Failed

There was an error connecting to the Apple ID server.

OK

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Answer 4

ckuan

Level 10

120,932 points

Dec 16, 2015 2:39 PM in response to Trickmatic

Contact Apple support

https://www.apple.com/support/contact/

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Answer 5

Feb 16, 2016 6:02 AM in response to Trickmatic

I had this problem too. This is what worked for me: I went to settings and made sure that my date and time were on "Set Automatically". Then I turned off IMessage and FaceTime. I turned off my device and restarted. Then I logged into IMessage and FaceTime. Everything works well now.

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