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Q: Facetime "Verify Email Address"

When signing into my iPod touch for Facetime, it asked me to 'Verify an email address: A verified email address is required to sign in to Facetime." This appears in a pop-up window with a 'Verify' button. I click on it, and it takes me to the Apple account website to manage my account, but nothing to do with 'verifying my email.' Please help.

iPod touch, iOS 9.2

Posted on Dec 16, 2015 3:38 PM

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Q: Facetime "Verify Email Address"

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  • by blacktopjoe,Apple recommended

    blacktopjoe blacktopjoe Dec 17, 2015 2:38 PM in response to R0b0t1ce
    Level 1 (5 points)
    Dec 17, 2015 2:38 PM in response to R0b0t1ce

    going to the apple account setup pages basically is prompting you to verify it there.  there should be a link to send you an email to verify your Apple ID.  after verifying it your facetime should work.  if not refer to online apple giudes

  • by kusche25,

    kusche25 kusche25 Dec 28, 2015 11:47 AM in response to blacktopjoe
    Level 1 (5 points)
    Dec 28, 2015 11:47 AM in response to blacktopjoe

    there is no link and the guides are not helpful

  • by kusche25,Helpful

    kusche25 kusche25 Dec 28, 2015 12:06 PM in response to kusche25
    Level 1 (5 points)
    Dec 28, 2015 12:06 PM in response to kusche25

    Ok, so I tried to sign in to imessage and got the same message about verifying my email address.  However this time I clicked on cancel instead of verify and it then worked.  Once I could sign in to imessage I was able to sign in to facetime. 

  • by Jstrombley,

    Jstrombley Jstrombley Jan 6, 2016 8:56 AM in response to kusche25
    Level 1 (0 points)
    Jan 6, 2016 8:56 AM in response to kusche25

    Agreed.

  • by 7@Susan,

    7@Susan 7@Susan Jan 20, 2016 10:00 AM in response to blacktopjoe
    Level 1 (0 points)
    Jan 20, 2016 10:00 AM in response to blacktopjoe

    WWhere is the link located to send an email?

  • by cvaitkus,

    cvaitkus cvaitkus Feb 14, 2016 5:13 PM in response to R0b0t1ce
    Level 1 (0 points)
    Feb 14, 2016 5:13 PM in response to R0b0t1ce

    This really ****** me off. Ive wasted so much time on this on multiple days now. I just wanted to give my daughter and iPad not spend my days in Apple tech support.

    I created an Apple ID for her but never got a verification email which I never noticed because nothing required it.

     

    I used that Apple ID to sign into email, iCloud, iTunes, and Messages. All of those services work (and all require their own sign in? Geez Apple.)

     

    However Facetime complains with this "must verify" dialog. Click "Verify" and it sends me to her account page in the browser.

    THE ACCOUNT SCREEN DOES NOT HAVE A VERIFY BUTTON. You can edit email, change security questions, but no verify.

     

    Ive seen screenshots of an old version of the page that has a button and their own help (If you didn't receive your verification or reset email - Apple Support ) refers to a verify button that will resend the email but I am unable to find one anymore.

     

    I was able to create a new email address, add it to the account, and immediately get the verification email but still cannot verify the Apple ID i care about.

     

    As someone suggested, just use Cancel on this dialog. After a delay, Facetime works BUT the next time you try to use the app, it will ask again to verify and the whole thing will repeat again. Forget Johnny Ive, this is software design by Franz Kafka.

  • by EdwardJOCallaghan,

    EdwardJOCallaghan EdwardJOCallaghan Feb 23, 2016 4:28 PM in response to cvaitkus
    Level 1 (0 points)
    Feb 23, 2016 4:28 PM in response to cvaitkus

    YYou're going to just love this. I had the same problem. After spending over an hour with apple and countless on my own, there is a solution.  I had to log out of iMessage, iTunes, FaceTime, AND iCloud.  Then in Settings>General, I reset my iPad.  Do not choose the option to erase all your data!  Use the option that resets your settings.  You will have to log back into your wi-fi manually. Then you will need to log into iTunes, iCloud, iMessage, and FaceTime manually.

     

    that should solve the problem. I'd it doesn't, you have to call apple and have them "remove your device" from the list of devices associated with your appleID and any other AppleIDs associated with the device.

     

    There appears to be a problem on Apple's end, because they were getting all sorts of crazy data about my account that was not possible.

     

    I Hope this helps.

     

    <Edited by Host>

  • by Dangileri,

    Dangileri Dangileri Mar 8, 2016 5:23 AM in response to kusche25
    Level 1 (0 points)
    Mar 8, 2016 5:23 AM in response to kusche25

    Thank you.  This worked.  I hit cancel then logged in again and it worked.

  • by castlehill21,

    castlehill21 castlehill21 Apr 19, 2016 11:51 AM in response to Dangileri
    Level 1 (8 points)
    iPad
    Apr 19, 2016 11:51 AM in response to Dangileri

    I Just did exactly this, login then cancel when the verify message comes up followed by another attempt at login and all is good.  I am getting really fed up of this bug ridden apple software these days.

  • by narayna,

    narayna narayna Apr 29, 2016 9:40 PM in response to kusche25
    Level 1 (4 points)
    Apr 29, 2016 9:40 PM in response to kusche25

    just tried this and it worked!!!!

  • by DoThiHoang,

    DoThiHoang DoThiHoang May 11, 2016 10:02 PM in response to kusche25
    Level 1 (8 points)
    May 11, 2016 10:02 PM in response to kusche25

    TThanks a lot, it has taken me for a week. It is worked now.

  • by DoThiHoang,

    DoThiHoang DoThiHoang May 11, 2016 10:04 PM in response to DoThiHoang
    Level 1 (8 points)
    May 11, 2016 10:04 PM in response to DoThiHoang

    JJust don't hit verify, but "cancel"

  • by Mulloway,

    Mulloway Mulloway May 27, 2016 5:28 PM in response to DoThiHoang
    Level 1 (4 points)
    May 27, 2016 5:28 PM in response to DoThiHoang

    Thanks DoThiHoang

    Yoir solution worked and was much easier than a reset. Just hit "cancel" then hit "sign in" again. Wonderful

    spent ages on this like others and agree that my Ipad 2 is a lot buggier than when I bought it.

     

    seems like we are getting lots of useless functionality at the expense of performance