spencerb22
Level 1 (0 points)

Q: my music disappeared after updating

I updated my i-phone 6 with the 9.2 update and immediately all the music I had purchased disappeared.  It is still on my computer but it won't let me add it to my phone.  also when I go to playlists and hit edit, all of the music that disappeared is there again on the playlist until I hit finished editing and it disappears again and can't be found in my music.  I have no idea what to do

iPhone 6, iOS 9.2

Posted on Dec 16, 2015 6:15 PM

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spencerb22

Q: my music disappeared after updating

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  • by norm123,

    norm123 norm123 Dec 18, 2015 6:26 AM in response to spencerb22
    Community Specialists
    Dec 18, 2015 6:26 AM in response to spencerb22

    Hello spencerb22,

    I understand that you aren't seeing all the music on your iPhone. I know that you can see some music when you edit a playlist but it goes away once you are done editing it. Let's see if we can figure out what is going.

    I would start with how you are viewing music. If you are showing only music that is downloaded, then that could be the reason as to why your music. You should see the option to Show Only Download Music. To get there, tap the sorting menu to bring up this option. The screenshot will guide you here. 



    Using the new Music app
    https://support.apple.com/en-us/HT204951

    Take care