iPhone 5c screen is just glowing black

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iPhone 5c screen is just glowing black

Okay, so I have an iPhone 5c (got it back in.. 2013?), and it literally fell from less than 2 inches above the ground, and now it's just glowing black.

By glowing black, I mean, it's like when you're turning on your phone, and the screen is on, but it's just black for a few seconds. Then the Apple logo comes up.

However, my problem is that my phone is on, but it's just glowing black. I can turn it off and turn it on. When I lock it, it's normal-- it's off and black. When it's on, though, it just glows black. I restarted my phone, too, but even the Apple logo didn't appear. I still hear sounds, and the screen glows black when I get a notification, but that's really all.

I charged my phone to a decent percentage before this happened, by the way.

Not sure if this has anything to do with the situation but:

I broke my phone a couple of times in the past (I'm pathetic), but got it fixed and everything went well; however, the last time I broke it 4-ish months ago(?), when I got it back, the touch screen wasn't was responsive as usual. The screen wasn't even well-in-place. It was popped out a little bit at some corners.

Anyway, I don't really know what I'm going to do about this.

Please reply.

iPhone 5c, iOS 9.1

Posted on Dec 16, 2015 7:54 PM

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Answer 1

Nubz N.

Community Moderator

Jan 7, 2016 6:59 PM in response to rachelnp

Hi rachelnp,

It does sound like your iPhone is booting and working except for the dark screen. I'm not sure if it responds to Siri but that seems like it would be another good test.

It also sounds like you have done a good job troubleshooting. It seems like the next step is to try restart while it is plugged in, from

Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support

If you see a solid color screen (black, white, or blue)

Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.

Force restart your device while it's plugged in.

If this doesn't work, restore your device.

If you still see the issue after you restore, contact Apple Support.

Step 1 you've already done.

Take care.

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