Anyone having a problem with an iMac (late 2014) 4 GHz Intel Core i7 repeatedly crashing or running out of memory? I have maxed out the memory on it when I bought it about 6 weeks ago
iMac, Mac OS X (10.6.8)
You have 90 days of free telephone support, you should use it.
You've given us no information to work with.
Is your iMac having kernel panics? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…
If so post a panic log that we can look at Mac OS X: How to log a kernel panic - Apple Support
You may have installed incompatible ram or software, would you post an EtreCheck report? http://www.etresoft.com/etrecheck
hi Mike,
Here's my EtreCheck report:
EtreCheck version: 2.6.6 (226)
Report generated 2015-12-17, 11:24 AM
Runtime 1:53
Download EtreCheck from http://etrecheck.com
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (Retina 5K, 27-inch, Late 2014)
[Click for Technical Specifications]
iMac - model: iMac15,1
1 4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: (What does this mean?)
AMD Radeon R9 M295X - VRAM: 4096 MB
iMac 5120 x 2880
iMac 2560 x 1440
System Software: (What does this mean?)
OS X El Capitan 10.11.2 (15C50) - Time since boot: about one hour
Disk Information: (What does this mean?)
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
DESIGN TANK (disk2) / : 3.12 TB (2.63 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
DESIGN TANK (disk2) / : 3.12 TB (2.63 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
ST2000LM003 HN-M201RAD disk3 : (2 TB) (Rotational)
EFI (disk3s1) <not mounted> : 210 MB
BACKUP BOB (disk3s2) /Volumes/BACKUP BOB : 500.00 GB (273.19 GB free)
TIMEMACHINERY (disk3s3) /Volumes/TIMEMACHINERY : 1.50 TB (976.74 GB free)
USB Information: (What does this mean?)
VIA Labs, Inc. USB3.0 Hub
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
VIA Labs, Inc. USB2.0 Hub
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
LaCie Rugged THB USB3
Gatekeeper: (What does this mean?)
Anywhere
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support] [Click for details]
[failed] com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]
[loaded] com.intego.backupassistant.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.SC.FPFeedbackService-1.0.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.intego.BackupAssistant.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: (What does this mean?)
Letter Opener Updater Application (/Library/Mail/Bundles/Letter Opener.mailbundle/Contents/Resources/Software Update.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Creative Cloud Application (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
Other Apps: (What does this mean?)
[running] com.adobe.acc.AdobeCreativeCloud.162592
[running] com.adobe.acc.AdobeDesktopService.103392.0BF4EC77-A4EA-4C98-8404-B7DE827AA1EB
[running] com.adobe.accmac.144672
[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck
[running] com.google.Chrome.132512
[loaded] com.trendmicro.ATLoginItemHelper
[running] com.trendmicro.DrCleaner.133472
Internet Plug-ins: (What does this mean?)
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Click for support]
Flash Player: Version: 20.0.0.235 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 15.009.20077 - SDK 10.8 [Click for support]
Default Browser: Version: 601 - SDK 10.11
FlashPlayer-10.6: Version: 20.0.0.235 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.5.9 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version
User internet Plug-ins: (What does this mean?)
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
SigniantTransfer v5.4.4.71844: Version: SigniantTransfer 5.4.4.71844 - SDK 10.9 [Click for support]
Safari Extensions: (What does this mean?)
Reload Button
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Java [Click for support]
Time Machine: (What does this mean?)
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
DESIGN TANK: Disk size: 3.12 TB Disk used: 484.58 GB
Destinations:
TIMEMACHINERY [Local]
Total size: 1.50 TB
Total number of backups: 42
Oldest backup: 2015-10-17, 12:21 AM
Last backup: 2015-12-17, 10:23 AM
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 484.58 GB X 3)
Top Processes by CPU: (What does this mean?)
4% WindowServer
1% fontd
0% kernel_task
0% cloudpaird
Top Processes by Memory: (What does this mean?)
1.59 GB kernel_task
393 MB Mail
262 MB mdworker(10)
229 MB com.apple.WebKit.WebContent(2)
229 MB mds_stores
Virtual Memory Information: (What does this mean?)
24.00 GB Free RAM
7.69 GB Used RAM (2.57 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Dec 17, 2015, 10:26:24 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102624_[redacted].crash
Dec 17, 2015, 10:24:56 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102456_[redacted].crash
Dec 17, 2015, 10:23:38 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102338_[redacted].crash
Dec 17, 2015, 10:23:28 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102328_[redacted].crash
Dec 17, 2015, 10:23:18 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102318_[redacted].crash
Dec 17, 2015, 10:23:07 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102307_[redacted].crash
Dec 17, 2015, 10:22:57 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102257_[redacted].crash
Dec 17, 2015, 10:19:02 AM Self test - passed
Dec 16, 2015, 02:37:34 PM /Library/Logs/DiagnosticReports/AdobeAcrobat_2015-12-16-143734_[redacted].hang
Dec 14, 2015, 02:47:51 PM /Library/Logs/DiagnosticReports/Adobe InDesign CS6_2015-12-14-144751_[redacted].hang
Try uninstalling the Trendmicro antivirus per the developers instructions and teating. AV software on Macs almost always causes problems.
Also run Fontbook to validate your fonts Mac Basics: Font Book - Apple Support
Is the 32 GB of ram from Apple, a reseller or upgraded by you?
iMac (late 2014) 4 GHz Intel Core i7 repeatedly crashing
