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Helpful answers
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Dec 17, 2015 3:28 AM in response to jvaneckby Mike Sombrio,You have 90 days of free telephone support, you should use it.
You've given us no information to work with.
Is your iMac having kernel panics? OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Supp…
If so post a panic log that we can look at Mac OS X: How to log a kernel panic - Apple Support
You may have installed incompatible ram or software, would you post an EtreCheck report? http://www.etresoft.com/etrecheck
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Dec 17, 2015 8:27 AM in response to Mike Sombrioby jvaneck,hi Mike,
Here's my EtreCheck report:
EtreCheck version: 2.6.6 (226)
Report generated 2015-12-17, 11:24 AM
Runtime 1:53
Download EtreCheck from http://etrecheck.com
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (Retina 5K, 27-inch, Late 2014)
[Click for Technical Specifications]
iMac - model: iMac15,1
1 4 GHz Intel Core i7 CPU: 4-core
32 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: Unknown
Video Information: (What does this mean?)
AMD Radeon R9 M295X - VRAM: 4096 MB
iMac 5120 x 2880
iMac 2560 x 1440
System Software: (What does this mean?)
OS X El Capitan 10.11.2 (15C50) - Time since boot: about one hour
Disk Information: (What does this mean?)
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
DESIGN TANK (disk2) / : 3.12 TB (2.63 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
DESIGN TANK (disk2) / : 3.12 TB (2.63 TB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 3.00 TB Online
ST2000LM003 HN-M201RAD disk3 : (2 TB) (Rotational)
EFI (disk3s1) <not mounted> : 210 MB
BACKUP BOB (disk3s2) /Volumes/BACKUP BOB : 500.00 GB (273.19 GB free)
TIMEMACHINERY (disk3s3) /Volumes/TIMEMACHINERY : 1.50 TB (976.74 GB free)
USB Information: (What does this mean?)
VIA Labs, Inc. USB3.0 Hub
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
VIA Labs, Inc. USB2.0 Hub
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
LaCie Rugged THB USB3
Gatekeeper: (What does this mean?)
Anywhere
Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist [Click for support] [Click for details]
[failed] com.adobe.AdobeCreativeCloud.plist [Click for support] [Click for details]
[loaded] com.intego.backupassistant.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.ARMDC.Communicator.plist [Click for support]
[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist [Click for support]
[loaded] com.adobe.SC.FPFeedbackService-1.0.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.agsservice.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[running] com.intego.BackupAssistant.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: (What does this mean?)
Letter Opener Updater Application (/Library/Mail/Bundles/Letter Opener.mailbundle/Contents/Resources/Software Update.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)
Creative Cloud Application (/Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app)
Other Apps: (What does this mean?)
[running] com.adobe.acc.AdobeCreativeCloud.162592
[running] com.adobe.acc.AdobeDesktopService.103392.0BF4EC77-A4EA-4C98-8404-B7DE827AA1EB
[running] com.adobe.accmac.144672
[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck
[running] com.google.Chrome.132512
[loaded] com.trendmicro.ATLoginItemHelper
[running] com.trendmicro.DrCleaner.133472
Internet Plug-ins: (What does this mean?)
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 15.009.20077 - SDK 10.8 [Click for support]
Flash Player: Version: 20.0.0.235 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 15.009.20077 - SDK 10.8 [Click for support]
Default Browser: Version: 601 - SDK 10.11
FlashPlayer-10.6: Version: 20.0.0.235 - SDK 10.6 [Click for support]
SharePointBrowserPlugin: Version: 14.5.9 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 66 build 17 Check version
User internet Plug-ins: (What does this mean?)
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
SigniantTransfer v5.4.4.71844: Version: SigniantTransfer 5.4.4.71844 - SDK 10.9 [Click for support]
Safari Extensions: (What does this mean?)
Reload Button
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Java [Click for support]
Time Machine: (What does this mean?)
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
DESIGN TANK: Disk size: 3.12 TB Disk used: 484.58 GB
Destinations:
TIMEMACHINERY [Local]
Total size: 1.50 TB
Total number of backups: 42
Oldest backup: 2015-10-17, 12:21 AM
Last backup: 2015-12-17, 10:23 AM
Size of backup disk: Adequate
Backup size 1.50 TB > (Disk used 484.58 GB X 3)
Top Processes by CPU: (What does this mean?)
4% WindowServer
1% fontd
0% kernel_task
0% cloudpaird
Top Processes by Memory: (What does this mean?)
1.59 GB kernel_task
393 MB Mail
262 MB mdworker(10)
229 MB com.apple.WebKit.WebContent(2)
229 MB mds_stores
Virtual Memory Information: (What does this mean?)
24.00 GB Free RAM
7.69 GB Used RAM (2.57 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Dec 17, 2015, 10:26:24 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102624_[redacted].crash
Dec 17, 2015, 10:24:56 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102456_[redacted].crash
Dec 17, 2015, 10:23:38 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102338_[redacted].crash
Dec 17, 2015, 10:23:28 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102328_[redacted].crash
Dec 17, 2015, 10:23:18 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102318_[redacted].crash
Dec 17, 2015, 10:23:07 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102307_[redacted].crash
Dec 17, 2015, 10:22:57 AM ~/Library/Logs/DiagnosticReports/fontd_2015-12-17-102257_[redacted].crash
Dec 17, 2015, 10:19:02 AM Self test - passed
Dec 16, 2015, 02:37:34 PM /Library/Logs/DiagnosticReports/AdobeAcrobat_2015-12-16-143734_[redacted].hang
Dec 14, 2015, 02:47:51 PM /Library/Logs/DiagnosticReports/Adobe InDesign CS6_2015-12-14-144751_[redacted].hang
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Dec 17, 2015 11:43 AM in response to jvaneckby Mike Sombrio,Try uninstalling the Trendmicro antivirus per the developers instructions and teating. AV software on Macs almost always causes problems.
Also run Fontbook to validate your fonts Mac Basics: Font Book - Apple Support
Is the 32 GB of ram from Apple, a reseller or upgraded by you?