'Restoring from iCloud Backup' seems stuck

Question

Level 1

1 points

'Restoring from iCloud Backup' seems stuck

So, I bought myself a new iPhone 6S on December 1st. First thing I did was restoring my last iPhone's backup from iCloud. Everything seemed to be going smoothly as I could use my new iPhone and it was working just fine. One day later though, I noticed this line of text that appeared on the lock screen: 'Restoring from iCloud Backup'. I thought to myself this couldn't be right.

I know you can stop restoring the iPhone in the iCloud Backup menu, but I found out that not all the data has been restored from the backup. Well, I know for sure some pictures are missing in the Messages app and a few maps from the Nike+ Running app. But more is probably also missing. I have already tried switching the iPhone off and on and letting the battery run out of juice. When I plug it in and it is automatically trying to make a backup on iCloud the iPhone asks me if I want to continue to restore from iCloud because otherwise it can't make a backup. Obviously I pressed the download button, but nothing seems to be happening. Now it is also telling me I can't update to iOS 9.2 because of this restoring problem.

So, it's been 2 weeks now that my new iPhone has been trying to restore a backup from iCloud. How can I solve this without losing the data that hasn't been downloaded yet and without losing any new data since the last backup was made on my old iPhone?

Cheers,

Thomas

iPhone 6s, iOS 9.1

Posted on Dec 17, 2015 3:32 AM

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Answer 1

brenden dv

Community Specialist

Dec 18, 2015 2:10 PM in response to thomacho

Hi thomacho,

Thanks for using the Apple Support Communities! I'm sorry to hear you are having these issues with your new iPhone. If you continue to have issues with the restore from your previous phone's iCloud backup, or if you appear to be missing data, you may find the information and steps outlined in the following articles helpful:

Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support

If you need help restoring your device from an iCloud backup - Apple Support

Get help finding missing information in iCloud after restoring an iOS device - Apple Support

Regards

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Answer 2

thomacho Author

Level 1

1 points

Dec 22, 2015 3:51 AM in response to brenden dv

Thanks for the info.

I've done some research, going through the links you gave me, but I haven't found any useful information that could help me. I can't connect to iTunes because my MacBook is outdated and so is iTunes. I have a copy of my last iPhone's backup in iTunes though. Could I use this in any way? Maybe by using third party software?

I have a feeling most of the data that is stored in an iCloud backup has been downloaded. I think the only data that is missing are my voice mail messages and a lot of iMessage and text message data.

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Answer 3

fromsouth

Level 5

4,945 points

Dec 22, 2015 4:23 AM in response to thomacho

Two choices

1. Stop restore and resume normal life.

2. Restart restore by wiping the phone and doing the same thing as two weeks ago, but that time allowing enough time to restore, before you start using the phone.

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