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Network Card Issue

Hello,


I have a MacPro Mid 2010, 2x2.66 GHz 6 core, 32GB DDR3, nVidia GeForce GTX 760, PCIE SSD drive.


It appears that I have problem with the network card. At first, i noticed that avid artist control (a control unit for music studios) were loosing connection randomly.


After months of trying to figure out why this was happening, Avid were certain that there was something wrong with my NIC card on my mac pro. It appears that they are right, because I tested and I also noticed that when i was connected to a VPN, the VPN connection was dropping randomly.


Im not sure if this is a hardware problem or not. I did format-reinstalled OS X from scratch. problem remains.


Any ideas... ?


Thanks

Alex

Posted on Dec 17, 2015 6:07 AM

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Question marked as Best reply

Posted on Jan 26, 2016 12:00 PM

Having reinstalled OS X from scratch we can initially presume it is indeed a hardware issue. Things to try next are -


  • Try the other network socket on the Mac Pro (it has two)
  • Try a different network cable
  • Try a different network socket


If non of the above help then it may be the chip rather than the socket or cable, in which case as the chip is soldered on to the logic board you would need to look at getting a different network adapter. This could be a USB one or a PCIe one. See the following for examples.


http://www.apple.com/uk/shop/product/MC704ZM/A/apple-usb-ethernet-adapter

http://www.kanex.com/usb3lan

http://www.sonnettech.com/product/prestogigpciepro.html

http://www.sonnettech.com/product/prestogigpcieserver.html

5 replies
Question marked as Best reply

Jan 26, 2016 12:00 PM in response to Energee

Having reinstalled OS X from scratch we can initially presume it is indeed a hardware issue. Things to try next are -


  • Try the other network socket on the Mac Pro (it has two)
  • Try a different network cable
  • Try a different network socket


If non of the above help then it may be the chip rather than the socket or cable, in which case as the chip is soldered on to the logic board you would need to look at getting a different network adapter. This could be a USB one or a PCIe one. See the following for examples.


http://www.apple.com/uk/shop/product/MC704ZM/A/apple-usb-ethernet-adapter

http://www.kanex.com/usb3lan

http://www.sonnettech.com/product/prestogigpciepro.html

http://www.sonnettech.com/product/prestogigpcieserver.html

Jan 26, 2016 12:00 PM in response to Energee

Network Utility (included with Mac OS X) can read out the error counters associated with a particular link to see if it is accumulating errors. There should not be more than an initial small burst, and growing numbers (even very slowly growing) indicate a problem:


User uploaded file


If you cannot find it, you may have to chase it down from:


/System/Library/CoreServices/Applications/Network Utility.app


I find it helpful and use it often. It also tells you the actual speed of your Ethernet connections, rather than the configured speed. The other panes include a GUI-faced Ping and many others.

Jan 26, 2016 11:40 AM in response to Grant Bennet-Alder

Hello guys,


Thanks for the input.


I have reinstalled OS,changed cables, even changed location of the machine to a different power source.

I have confirmed that both of the gigabit (82574L) ethernet ports on my MacPro are problematic. Somehow the connection freezes or gets interrupted.


I agree that my last solution would be to purchase a new NIC, but perhaps there's anything else to try?


Is there any change that the PCIE SSD creates some kind of problem? Or maybe dust inside the machine?

Any other ideas to try?


User uploaded file

You can see attached a screen while downloading a 1GB file, got 2 received errors.

On the other port where I have the interface connected (avid artist control) there are zero errors.


Thanks

Alex

Network Card Issue

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