I had my Macbook Pro in repair last week and since I got it back, I've can't seem to send or receive iMessages via the Messages app or make FaceTime calls.
Any ideas why this could be and solutions please?
Thanks
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.1)
Please follow these instructions to display the machine's serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Hi
My serial number is C0******VH5.
<Serial Number Edited by Host>
If it's not too late, please edit your response to remove the serial number. That's private information and it shouldn't be posted on a public web page. I meant for you to check it in the form linked to my last comment.
Apologies.
The serial number isn't missing or invalid.
Please launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
FaceTime
17/12/2015 23:59:34.295 identityservicesd[247]: [Warning] Warning, missing tel:+4478*******7 in (null)
Messages
18/12/2015 00:02:29.168 Messages[910]: schema version 9005
18/12/2015 00:02:29.818 Messages[910]: Caching encoded userInfo to use until we are marked dirty again (UAUserActivity.m #1567)
18/12/2015 00:02:29.818 Messages[910]: Using cached encoded userInfo to build ActivityInfo (UAUserActivity.m #2082)
Messages
18/12/2015 00:30:48.909 Messages[948]: Failed to connect (headerTextField) outlet from (CNContactListCountCellView) to (NSTextField): missing setter or instance variable
If you haven't already done so, please sign out of FaceTime and iMessage, then sign back in and test. If there's no change, log out or restart the computer and try again.
Same issues still exist even after signing out of both iMessage and FaceTime and restarting the Mac.
In Messages, it's saying a number that I know for sure is another iPhone (and therefore can accept iMessages) is not registered for iMessage.
Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.
1. Open the Messages preferences window and select the Accounts tab. On the left is a list of the messaging accounts that you've defined. Select iMessage. Make sure that the Apple ID shown is valid. If it is, check the box marked
Enable this account
if it's not already checked.
2. Sign out of iMessage on all your devices and sign back in. If you've enabled two-step verification for the Apple ID that you use with iMessage, you must generate an application-specific password and enter it when prompted. Test.
3. Take this step if you have an iPhone linked to the same Apple ID as the Mac.
Follow the instructions in this support article, under the heading
To use Continuity for SMS and MMS with your iPhone and your Mac, iPad or iPod touch
If text forwarding is already enabled on the phone, disable it and then re-enable it.
Quit and relaunch Messages on the Mac.
Credit for this observation to ASC member Apple Advocate.
Text Forwarding doesn't seem to be enabled for my Macbook on my iPhone. However, when I go to select them, I have two Macbook's coming up. I tried one of them, but the code option doesn't show up. It just makes my Message app icon bounce and open, but then doesn't provide me with a code.
A
Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest by signing in to iMessage with your usual ID. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. FaceTime won't work, but you can test iMessage. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. If there was no change, continue.
B
C
There's a 90-day warranty on the repair. Take the machine back to the Apple Store and ask them to fix it.
MacBook Pro not syncing (iMessage & FaceTime)
