BoscoSmith

Q: account already exists

I have El Cap 10.11.2 installed.  I recently upgraded from Yosemite.  a few problems happened involving compatibility but i'll stick to one for this:

 

I can't add my hotmail account.  the error I get is "account already exists".  after reading several threads on several forums it seems that it's a problem with the fact that my iCloud account uses the same email address.  but the only answer i found was something about login off from iCloud, and watching your pictures vanish and then adding the hotmail account, and THEN logging back on to iCloud?

 

Mail: Comcast account already exists

- talks about SMTP servers being the problem.  however, the example shown doesn't look anything like any screen that i can find so I can't try that solution.

I'm trying to set up a new account in the Mail dialog for Accounts, but get an error message "This account already exist…

- also talks about this as a problem - but i also can't follow these directions because i don't have the same options that they talk about in the text)


other links

https://discussions.apple.com/thread/7287546?searchText=account%20already%20exis ts

 

mail says "this account already exists" but it's nowhere to find

 

i've tried to look everywhere for an answer. 

 

thanks for any help

 

RM

MacBook Air (13-inch, Early 2014), OS X El Capitan (10.11.2)

Posted on Dec 17, 2015 11:46 AM