handygriff

Q: Why can't I connect my IPhone 6 to my Bose Bluetooth?

My IPad connects to my Bose Bluetooth easily. Why can't I connect to my Bose Bluetooth with my IPhone 6?

iPhone 6s

Posted on Dec 17, 2015 8:00 PM

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Q: Why can't I connect my IPhone 6 to my Bose Bluetooth?

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  • by pedro d,

    pedro d pedro d Dec 19, 2015 7:41 AM in response to handygriff
    Community Specialists
    Dec 19, 2015 7:41 AM in response to handygriff

    Hello there, handygriff.

     

    It seems you're unable to connect to your Bose accessory with your iPhone but can successfully pair an iPad with it. The following Knowledge Base article offers up some great recommendations for troubleshooting:

     

    Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch

     

    Try these steps first 

    1. Make sure that your Bluetooth accessory and iOS device are close to each other.
    2. Make sure that your Bluetooth accessory is on and fully charged or connected to power. If it uses batteries, test them to see if they need to be replaced.
    3. Restart your Bluetooth accessory.
    4. Make sure that you have the latest version of iOS on your iPhone, iPad, or iPod touch.
    5. On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can’t turn Bluetooth on or you see a spinning gear, restart your iPhone, iPad, or iPod touch.
    6. Unpair the Bluetooth accessory, put the accessory back in discovery mode, then pair and connect itagain.

    If you still can't pair or connect your Bluetooth accessory 

    Check with the Bluetooth manufacturer to make sure that your accessory works with your iOS device.

    Contact Apple Support if you have any of these issues:

    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

     

    Thanks for reaching out to Apple Support Communities.

     

    Kind Regards.