HT201354: If you forgot your Apple ID

Learn about If you forgot your Apple ID
Saicos
Level 1 (0 points)

Q: My son created an icloud account and forgot password

Hi, my son created an icloud account and forgot the password and security questions. He created it with icloud email and we can't get it back. How can I reset my iPad? it is asking me to disable find my ipad in order to restor it.

 

Please help !!!

Posted on Dec 17, 2015 7:40 PM

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Saicos

Q: My son created an icloud account and forgot password

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 18, 2015 6:41 AM in response to Saicos
    Level 10 (104,074 points)
    Apple TV
    Dec 18, 2015 6:41 AM in response to Saicos

    Welcome to the Apple community.


    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this wayl you will not be charged for assistance, even if you don’t have an AppleCare plan.


    The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.


    The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.


    Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.


    Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.


    Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

  • by Eric Root,

    Eric Root Eric Root Dec 18, 2015 2:33 PM in response to Saicos
    Level 9 (72,398 points)
    iTunes
    Dec 18, 2015 2:33 PM in response to Saicos

    Enter it on the 2nd screen and then click Forgot password.

     

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