artwork not downloading

Artwork isn't downloading unless it's from an album I already have in my collection (that already has the artwork attached). I made sure my artist/song/album titles were all spelled correctly and the songs all take me to the right place in the itunes store. Any ideas how I can fix this? I'm using the current version of itunes btw.

iMac, OS X Yosemite (10.10.4)

Posted on Dec 17, 2015 10:42 PM

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3 replies

Dec 18, 2015 12:12 AM in response to metalheavy

Are you seeing this for a large percentage of your library, or for specific songs? If it's specific cases, I don't know how iTunes does the matching for album art, but it is not matching for the affected songs. And it's likely to be more involved than simply matching by song, artist, and album names.


What I have done for missing artwork is find an image of the album elsewhere. For example, look up the same album in Amazon's MP3 Store. In the listing for that same album, click/hold and drag the album art image from the browser window to the Mac's desktop. The image file downloads and appears on desktop. Then, open iTunes window to your Music library and do a Get Info on song with missing (or wrong) artwork. In the Info window, go to Artwork tab. Drag the album art image file from desktop to the song's Info window in iTunes, and drop it there. The album art appears there. You can select all songs from an album and do a Get Info (on the entire selection), if you need to add the same album art image to multiple songs at the same time.


You can also do a screenshot to get the album art image, if image file cannot be dragged to desktop. Just show the album art image on your screen anywhere, in any app. From the keyboard, do a Cmd-Shift-4. The mouse cursor turns into tiny "crosshairs." Click/hold and drag any portion of the screen (such as precisely around the album art), to capture that portion as a screenshot. The screenshot image file appears on Desktop. Drag it to the song's Info window in iTunes.

Dec 18, 2015 11:13 AM in response to Kenichi Watanabe

It's happening for all the songs I have recently imported. I add the artwork to new music whenever it gets imported in, so it's a recent problem. New songs from albums I already have get their artwork dowloaded just fine, because the artwork already exists in my library. For songs that don't have any existing artwork, however, itunes fails to download it. It just stays blank, although oddly the "clear album artwork" option will come up, but even if I click that and then try to redownload nothing happens.


Thanks, I know I can add artwork manually, but it's so much more time consuming and I'm hoping to fix this problem. I have had problems with specific artwork not loading before, and I chalk it up to a fluke, but this is definitely an error on itunes part because it's happening with ALL my new music and not just specific cases. Literally none of the new albums I'm trying to download artwork for are working.

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artwork not downloading

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