stefenifromorlando
Level 1 (0 points)

Q: iOS 9.2

Ever since I did the update to iOS 9.2 the Apple Store hasn't been working properly doesn't open well and when I update apps it just stays doing the circular motion thing and never updates. When I open it up sometimes it will say cannot connect to Apple Store. it's so annoying because now I can't update my apps nor download apps.

iPhone 6, iOS 9.2

Posted on Dec 18, 2015 1:04 AM

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stefenifromorlando

Q: iOS 9.2

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  • by norm123,

    norm123 norm123 Dec 19, 2015 9:14 AM in response to stefenifromorlando
    Community Specialists
    Dec 19, 2015 9:14 AM in response to stefenifromorlando

    Hi Stefeni,

    I understand that you are having issues with your iPhone connecting to the App Store. Let's see if we can figure out what is going on. 

    I would first suggest checking the settings on your iPhone. Start with looking at the Date & Time and make sure that you have a good connection to the internet. Take a look at the troubleshooting outlined below to help you out. 

    If you can’t connect to the iTunes Store
    https://support.apple.com/en-us/HT201400
     

    On your iPhone, iPad, or iPod touch

    If you can't connect to the iTunes Store on your iPhone, iPad, or iPod touch:

    1. Make sure that your date, time, and time zone are correct. Tap Settings > General > Date & Time. Time Zone might list another city in your time zone.
    2. Make sure that your iOS software is up to date. Tap Settings > General > Software Update to check for updates. You can also connect your iOS device to iTunes and click Check for Update on your device's Summary page.
    3. Check and verify that you're in range of a Wi-Fi router or base station. If you're using cellular service, make sure that cellular data is turned on from Settings > Cellular. If you're connected to cellular data, larger items might not download. You might need to connect to Wi-Fi to download apps, videos, and podcasts.
    4. Make sure that you have an active Internet connection. Check your device's user guide for help with Internet connection.
    5. Check to see if other devices, such as portable computers, are able to connect to the Wi-Fi network and access the Internet.
    6. Reset your Wi-Fi router by turning it off and then on again.

    If there's still an issue, learn what to do if your device won't connect to a Wi-Fi network.


    Take it easy 

  • by mpopoff,

    mpopoff mpopoff Dec 21, 2015 2:51 PM in response to stefenifromorlando
    Level 1 (0 points)
    Dec 21, 2015 2:51 PM in response to stefenifromorlando

    I am having the same problem. Connecting to the internet and App Store is not the problem. I am always solidly connected. The problem is I cannot download new apps or update existing one on my iPhone 6 and older iPads. Pending updates at the App Store just sit there, they do not update and trying to download new apps does not work.

     

    I was already using IOS 9.2 for a number of weeks before I noticed this

     

    Also when I try to check for Software Updates  IE  IOS 9.2  I get a message  Unable to check for Update. An error occurred while checking for a software update

     

    Cancel  or Try Again

     

    I would expect to see the message  Your IOS 9.2 in up to date