justin.c.alvarez
Level 1 (0 points)

Q: iPhone 6+ Gets Real Warm & Does Not Charge (Sometimes)

So every now and then I will wake up and my iPhone will be really warm, almost hot to the touch and it has not charged a bit even having been on the charger for 7+ hours.

 

Things I've done:
Changed out the lightning cable (all apple provided).
Changed out the wall power adapter (all apple provided).

 


Things I have not done:
Change the location (house power outlet in which I'm drawing power).
Change the surge protector.

 


This does not happen often (maybe twice a month).  The only idea that I have is that I am so tired when I go to bed, I do not get the lightning cable in all the way.  Would this cause my issue?

 

Thanks in advance!

 

Respectfully, Justin

iPhone 6 Plus, iOS 9.2

Posted on Dec 18, 2015 6:44 AM

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justin.c.alvarez

Q: iPhone 6+ Gets Real Warm & Does Not Charge (Sometimes)

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  • by joe_7399,

    joe_7399 joe_7399 Dec 19, 2015 1:48 PM in response to justin.c.alvarez
    Community Specialists
    Dec 19, 2015 1:48 PM in response to justin.c.alvarez

    Hi justin.c.alvarez,

     

    Thanks for using the Apple Support Communities!

     

    I understand that sometimes when you charge your iPhone over night, it feels warm to the touch in the morning and doesn’t appear to have charged. I know situations like this can cause concern, but we are here to help!

     

    Typically, it is normal for your iPhone to get warm while charging as the following article suggests. 

     

    When using the device or charging the battery, it is normal for it to get warm. The exterior of the device functions as a cooling surface that transfers heat from inside the device to the cooler air outside.

     

    Keeping iPhone, iPad, and iPod touch within acceptable operating temperatures - Apple Support

     

    If your battery is not charging, I would suggest reading over and working through the suggested troubleshooting steps in the next article. If the steps in this article do not resolve this sporadic issue, it may be necessary to follow the link in the Get more help section of the article and contact Apple Support. 

     

    If you can’t charge your iPhone, iPad, or iPod touch - Apple Support

     

    Best!