ritaasm
Level 1 (0 points)

Q: New Apple Watch. Charging and can't turn it on

I purchased a new Apple Watch and started pairing. After a while it run out of battery. It is already charging for more than one hour and I can't turn it on again. What can I do?

Apple Watch Sport 42mm

Posted on Dec 18, 2015 12:27 PM

Close
ritaasm

Q: New Apple Watch. Charging and can't turn it on

  • All replies
  • Helpful answers

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Dec 18, 2015 3:04 PM in response to ritaasm
    Level 8 (36,032 points)
    Apple Watch
    Dec 18, 2015 3:04 PM in response to ritaasm

    Hi

     

    As your Apple Watch ran out of battery charge, leave it on the charger with power connected for a total of at least 2.5 hours:

    Check your battery and charge your Apple Watch - Apple Support

     

    After that time, remove the watch from the charger and try to restart it: press and hold the side button until you see the Apple logo.

     

    If that does not work, try force restarting it: press and hold both the side button and Digital Crown for around 10 seconds, until you see the Apple logo.

     

    If it restarts successfully, start pairing again:

    Set up your Apple Watch - Apple Support

  • by e2783,

    e2783 e2783 Dec 18, 2015 5:41 PM in response to ritaasm
    Level 1 (11 points)
    Dec 18, 2015 5:41 PM in response to ritaasm

    Hi, I had the same problem about 2 month ago. After I contacted Apple by Chat and we run all the possible reseat functions through, Apple advised my to start together with them the replacement process. After 24 h I had the new one. Seems that the problem is not unknown at Apple. Bad Luck. The replacement problem was easy and fast.