Q: iPod now showing as portable drive (no synch)
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Dec 18, 2015 3:26 PMby Kenichi Watanabe,When you connect iPod, what does the iPod's screen say or do?
Did something significant change with your system, such as upgrading to Windows 10?
If you did a re-install of iTunes already, but it was only a re-install, you may want to try removing iTunes and then installing it again, following these instructions
Remove and reinstall iTunes and related software components for Windows 7 and later - Apple Support
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Dec 19, 2015 7:07 AMby turingtest2,Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver
- Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
tt2
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Dec 19, 2015 9:48 AMby turingtest2,Actually those instructions are for iOS devices rather than a classic.
If you have Norton Anti-virus that could possibly be the cause of your problem. It seems to affect communications using the iPod Service. Check that it is installed. Try starting it before you connect the device to see if there is any change in behaviour. If you put the iPod in disk mode does it show up in Windows Explorer and/or iTunes?
See the second box in Troubleshooting issues with iTunes for Windows updates for detailed iTunes tear down and rebuild instructions which might help.
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Dec 19, 2015 10:05 AMby stephen harry,Thanks. There is no Norton, the iPod Service is running, Disk mode makes no difference to anything. I am now able to right click the 'USB device' from my My Computer screen and from here I can eject or format?
iTunes was stripped with those instructions previously, the regedit details and missing msi file issues, I believe, are now sorted.
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Dec 19, 2015 11:42 AMby turingtest2,But those reallocated sectors tell a sorry tale. Although the device might fire up and play Windows must be struggling to read some data from the drive which will be why it seizes up.
If there is content on the device that isn't in your library see Recover your iTunes library from your iPod or iOS device. You may be able to explore the drive if you start the computer with it connected in disk mode.
tt2
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Dec 19, 2015 11:58 AMby stephen harry,Thanks for your help.
I'm afraid Disk mode makes no difference to anything. Looking now at dates, I can see this all began the night Windows updated, perhaps the ipod was plugged in at the time? I think I was signed up to 'developer updates' too, I'm sure something happened then that caused these errors to begin, but I can't fathom how to undo whatever happened. I don't want to plug in to a friends laptop and attempt to restore the iPod as I'll lose my music, perhaps it's just best to live this one out. The iPod is almost full, everything else works - there's a smaller iPod at home (better sound quality than this one / Wolfson chip) so life goes on.
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Dec 19, 2015 2:06 PMby Kenichi Watanabe,I read the additional posts below...
Have you tried connecting iPod when it is the only USB device on computer (with a direct connection to computer's USB port)? That is, the only device other than standard USB keyboard/mouse, if used.
If iTunes is not running when you connect it, either normally or in Disk Mode, does it still mess up the system until you disconnect it? Would it be possible to use Windows to reformat the iPod's hard drive like it was a regular USB external drive? If that's possible (and it's OK to lose the iPod's current content), use FAT32 as the disk format. If there's an option to do a fast format, select to do a FULL format. If successful, run iTunes with iPod connected, to see if there is any difference. NOTE: You will need to run a Restore using iTunes to put the iPod's onboard software back.
